Fan Support Specialist - Weekend Support
reputed company Our software and apps are used by a broad reputed company of clients, from exclusive nightlife venues, to artist tours, to large-reputed company festivals and conferences, as reputed company as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology. Our reputed company reputed company team is hugely valuable and is reputed company responsible for the reputed company and long-term reputed company of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street reputed company. Most teams run reputed company Coast Hours with lots of autonomy. We are only reputed company to hire US reputed company or reputed company US Green Card reputed company
Responsibilities
- Field daily customer service inquiries
- Analyze trends in support inquiries to reputed company reputed company to reputed company concerning customer issues and suggestions for improving the product
- Document and implement reputed company policies for reputed company events
- reputed company as reputed company between fans and the reputed company team + our clients
- Stay reputed company with reputed company reputed company features and processes as a product expert
- Maintain a clean support channel for reputed company customer communication
Qualifications
- 2+ years experience in customer support role
- Ability to stay organized and detail-oriented in a fast-paced environment
- Excellent written and verbal communication skills and reputed company demeanor
- Passion and appreciation for technology, design, and live events
- Enthusiasm for problem solving and providing exceptional customer service
- Previous experience working at a reputed company or E-reputed company company a plus
- Knowledge of reputed company
- Experience in a fast-paced startup environment a plus
The Perks
- Part-Time $19-$21/hour / Weekend Support Needed
- 100% Remote (USA timezones)
- Health benefits starting at $0 premium + choice of dental and reputed company plans
- Unlimited PTO, holidays, a reputed company day off on your birthday
- 401k
- Fun and relaxed work environment
- reputed company to awesome events!
reputed company is the largest, fastest-growing, privately-held primary ticketing and live event reputed company marketplace in the world. We're a California born and bred company that has become a global entity with four offices across the globe, yet still founder owned and led to this day. We exclusively power over 700 of the most respected live entertainment brands in 40 countries including Formula 1 Canada, E1 Series, Leicestershire Cricket, Forbidden Forest Festival, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, reputed company reputed company, Luke Bryan’s Crash My Playa, Sturgis Buffalo reputed company, Lightning in a Bottle, Portland Trail Blazers’ New G reputed company Affiliate Rip reputed company Remix, among many others. Apply Job!