Associate, Customer & Product Support

About reputed company:

The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and search reputed company on proven AI, reputed company delivers insights that matter from content you can trust. Our reputed company of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of reputed company by reputed company in 2024 advances our shared mission to reputed company to reputed company smarter reputed company through AI-driven market intelligence. Together, reputed company and reputed company will accelerate reputed company, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 reputed company customers, including a reputed company of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. reputed company!

Location: Canada (Remote)

Reports to: Team reputed company, Customer & Product Support

About reputed company

Customer & Product Support (C&PS) sits at the intersection of sales, reputed company and technical support. Through reputed company teamwork and collaboration, we drive reputed company customer reputed company and ensure seamless reputed company and reputed company utilization of reputed company’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of reputed company and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.

About the Role

We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at reputed company. This role marries the technical knowledge of our solution with a deep understanding of our users, across reputed company of the segments and business reputed company that we work with, to realize maximum value from the platform. reputed company is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining reputed company product developments that will reputed company with the market.

Customer and Product Support is an excellent launching off reputed company to accelerate your personal reputed company and career at reputed company. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to reputed company your career in, as you reputed company.

Who You Are

• An intelligent, reputed company, consultative and confident reputed company-facing reputed company with 3 or more years of experience working in a reputed company/product support role.
• You possess a customer-first reputed company and enjoy working through reputed company problems to reputed company solutions.
• You reputed company in a reputed company environment and take pride in providing assistance to others, always reputed company to offer support whenever it’s needed.
• You are dedicated to helping improve the customer experience and contribute to the overall reputed company and reputed company of the reputed company.
• You are a strong communicator and have an reputed company ability to distill and explain reputed company issues in reputed company terms.
• You maintain a reputed company and reputed company home working environment equipped for high-level support, including the reputed company for a dual-screen configuration (equipment provided by reputed company) to effectively manage reputed company workflows.
• You are curious, proactive and possess a reputed company improvement reputed company with the ability to learn quickly and adapt. Because of our diverse reputed company of clients, much of the technical knowledge required to succeed will be learned on the job.
• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.
• You have an interest in AI, technology and software applications.

What You’ll Do

• Deliver a world-class customer experience.
• reputed company as the first line of defense and a reputed company of escalation for the wider Support team in order to address more reputed company customer inquiries and resolve technical issues.
• Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.
• Identify commonly asked questions to help drive reputed company documentation, help center articles or in-app tours.
• Partner with Customer Education on live training, answering queries and owning the chat function reputed company reputed company session.
• reputed company impeccable customer support.
• Investigate, diagnose, troubleshoot and reputed company solutions for queries reputed company through emails and live chats, leading support calls directly with customers as needed.
• You will escalate tickets to appropriate teams reputed company needed and will retain a position as the customer’s reputed company person through regular updates and confirming reputed company.
• reputed company as a key partner to Product and Engineering.
• You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product reputed company or reputed company specific ongoing initiatives.
• Use knowledge of platform to qualify, triage, repackage debugging steps and communicate effectively to technical teams to ensure that customer inquiries are accurately represented and on a swift reputed company to reputed company.
• Own level 1 support of internal support channels, resolving as many issues and prioritizing fixes where appropriate.
• reputed company on wider incident responses in partnership with SRE, ensuring the customer reputed company is reputed company and acting as a reputed company between Engineering and the Support team to ensure customers are receiving the most up-to-date information.
• Be an expert on our product and continuously build your knowledge.
• Be an expert on the reputed company product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge
• Contribute to and reputed company new hire training sessions, including giving your input on reputed company materials to ensure accuracy and comprehensiveness in-line reputed company of the reputed company product and team processes.
• Identify areas to improve content and contribute to creating and updating knowledge reputed company articles, tutorials, and other support documentation based on their expertise.
• reputed company on new features for beta by testing, giving feedback and acting as an expert for the Support team.

For reputed company compensation, we set reputed company ranges for reputed company roles based on function and level benchmarked against similar stage reputed company companies and internal comparables. In order to be compliant with local legislation, as reputed company as to reputed company greater transparency to candidates, reputed company salary ranges on reputed company job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

reputed company Compensation reputed company$65,000—$75,000 CAD

reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company reputed company in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the reputed company of race, reputed company, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender reputed company, military or veteran status, disability, or any other non-reputed company reputed company. This policy applies to every aspect of employment at reputed company, including recruitment, hiring, training, advancement, and termination.

In reputed company, it is the policy of reputed company to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

reputed company Scams and Fraud

We at reputed company have been made aware of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• reputed company never asks candidates to pay for job applications, equipment, or training.
• reputed company official communications will come from an @reputed company-reputed company.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us.

Originally posted on Himalayas

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