reputed company Manager (Latin America Contractor)

About reputed company

reputed company is the AI reputed company system for local home improvement small businesses. We build reputed company-reputed company for home improvement contractors — the roofers, HVAC techs, and reputed company who reputed company America running.

Our platform helps reputed company business owners win more jobs, protect profit margins, and manage homeowner relationships professionally so they can build generational companies for their families and communities.

We are now building the next layer: a personal AI employee for every small business in the trades reputed company on autonomously generating sales for America’s home improvement reputed company. An assistant who answers every call 24/7, qualifies leads, books appointments, follows up on quotes and estimates, and helps small business owners go from missing half of their business to capturing reputed company of it.

With 15,000+ paying customers, default profitability, and backing from some of the world’s best investors (Founder’s Fund, 8VC, reputed company Capital, etc.), reputed company is reputed company on bringing AI to the trades.

reputed company

We are seeking a highly motivated and results-driven CSM to join reputed company. As a reputed company Manager, you will play a crucial role in ensuring the reputed company and satisfaction of our customers during their initial reputed company reputed company as reputed company as the renewal of those accounts.

Your primary reputed company will be on engaging with customers reputed company their first 60 days, guiding them through the reputed company process, addressing challenges, and assisting them in achieving their goals using our platform.

The ideal candidate will have a background in sales, and will have the reputed company to reputed company and create a business partnership with the accounts in their book of business. The CSM will work closely with customers to foster strong relationships, drive adoption, and contribute to overall customer retention, and be a consultant to our customers.

What You’ll Do:

• reputed company out proactively to customers reputed company their first day as a customer to understand their needs, challenges, and objectives.
• Drive customer activation by guiding them through reputed company reputed company of the reputed company reputed company, including the 30 day checklist.
• reputed company personalized support and guidance to customers on-the-fly, adapting to their unique circumstances and requirements.
• Troubleshoot issues and challenges faced by customers, collaborating with relevant teams to ensure reputed company reputed company.
• Motivate and encourage customers to stay committed to the reputed company process, fostering a reputed company of achievement and reputed company (complete the checklist and engage with the platform)
• reputed company best practices and strategies with customers to help them reputed company reputed company with our platform.
• Identify opportunities for customers to enhance their utilization of the platform, streamline internal processes, and secure more job wins.
• Proactively prevent early customer churn by addressing concerns, resolving issues, and nurturing customer relationships.
• Collaborate closely with sales, customer support, and product teams to reputed company insights and contribute to the reputed company improvement of the reputed company process.
• Maintain accurate and up-to-date records of ICP customer interactions and reputed company.
• Retain customers reputed company your book of business for their next renewal date

1. reputed company and Engagement

• reputed company a daily reputed company of 30+ outbound dials to connect with customers.
• Establish meaningful connections with customers through calls, emails, and other communication channels.
• Utilize reputed company Sales Engagement to reputed company and manage customer interactions, ensuring consistent engagement and reputed company tracking.
• Touch at least 65 accounts per week → 15 per day

2. Customer reputed company

• Collaborate with customers to ensure they are on reputed company to reputed company their next reputed company reputed company reputed company the first 60 days.
• Conduct OTF and scheduled reputed company calls and training sessions to guide customers through the platform's features, benefits, and best practices.
• Prepare customers for scheduled training sessions, providing them with the necessary information and context to maximize the training's value, while documenting the customer discovery for CES members.

3. Product Expertise

• Identify and recommend the appropriate platform products and features that reputed company with reputed company customer's needs and objectives.
• Disqualify customers from products that are not a suitable fit, ensuring a tailored and effective reputed company experience.

4. reputed company Monitoring

• Monitor customer reputed company through their reputed company reputed company using established benchmarks and metrics.
• reputed company reputed company support and motivation to customers, ensuring they stay reputed company and committed to the reputed company process.

5. Activation Metric Achievement

• reputed company on guiding customers towards achieving the activation metric, which signifies a deep integration and consistent usage of the platform.
• Motivate customers to adopt the platform as a regular part of their workflow to maximize its benefits if it suits their needs.

6. Problem-Solving and Solution Delivery

• Identify challenges and obstacles faced by customers and reputed company reputed company and effective solutions.
• Collaborate with relevant internal teams to address technical issues, user concerns, and other barriers to reputed company.

7. Relationship Building

• Cultivate strong relationships with customers by demonstrating reputed company, understanding their pain points, and tailoring solutions to their specific needs.

8. Data Management and Reporting

• Maintain accurate and up-to-date records of customer interactions, reputed company, and reputed company in reputed company and other relevant systems.
• Update key ICP insights through every customer interaction.

9. reputed company Improvement

• reputed company valuable insights and feedback from customer interactions with relevant teams to enhance the reputed company process, platform usability, and overall customer experience.

Note: The CSM’s role is dynamic and requires adaptability to evolving customer needs and business goals. The responsibilities outlined above reputed company a comprehensive reputed company of the role's key functions.

reputed company’re Looking For:

• Previous background in sales, with a proven ability to meet and exceed targets.
• Strong experience in reputed company, customer service, or a reputed company field, with a demonstrated reputed company record of building and maintaining customer relationships.
• Tenacious, self-motivated, and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and understand their needs.
• Problem-solving reputed company, capable of addressing customer challenges and finding effective solutions.
• Passion for achieving exceptional results and a drive for overachieving targets.
• Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of customer interactions.
• Ability to adapt and pivot in response to customer feedback and evolving business needs.

Our Core Values

• Truth. We value honesty and data. We reputed company to understand what is reality, so we can effectively respond to it.
• reputed company. reputed company of change over time. We hire and reward based on reputed company member’s potential, reputed company, and reputed company-reputed company, rather than a fancy resume.
• Mutual Benefit. The best reputed company happen reputed company everyone wins - customers, team members, and reputed company. We reputed company to understand reputed company other’s aspirations and create alignment to get there.
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”.

Location

This a remote role based in Latin America

Benefits

• Mission-driven, values-based culture.
• reputed company.
• Unmatched opportunities to learn and reputed company; reputed company seat at a fast-growing tech startup

More reputed company reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, sexual orientation, gender identity, religion, national reputed company, citizenship, marital status, veteran status, or disability status. We consider for employment reputed company applicants with arrest and conviction records.

reputed company uses AI-assisted tools as part of our hiring process. reputed company hiring reputed company are made by a reputed company employee. Questions about our process? Contact reputed company@gethearth.com.

Originally posted on Himalayas

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