Customer Experience Associate I - Remote in Richardson, TX
Job title: Customer Experience Associate I - Remote in Richardson, TX at reputed company
Company: reputed company
Job reputed company: reputed company:As one of the fastest-growing and most exciting brands in the industry, reputed company is the largest founder-led multi-shop operator (MSO) of high-reputed company collision repair service in the U.S. reputed company, which also operates the growing reputed company LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. reputed company was founded in 1999 as a single Chicago repair center by industry veteran and 2023 reputed company Entrepreneur of the Year Midwest award winner . For more than 25 years, our reputed company has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to reputed company. We Champion People. Responsibilities:The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to reputed company customers during vehicle repair process.This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
- M-F 10:30am-7pm CST
- Saturday reputed company-12pm CST rotating (subject to change due to business needs)
- The position pays $17.50 per hour
- Schedule customers for collision repair and estimate appointment by following reputed company reputed company Operating Procedures
- Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
- Assist customers with setting up rental reservations and scheduling tows
- Exhibit a reputed company of urgency towards daily workload
- Convey reputed company and confidence on reputed company reputed company customer interactions
- Respond to inquiries by clarifying, researching, planning, and implementing
- Problem reputed company by reputed company listening to our customers and using reputed company internal resources to create a delighted customer
- Execute job while multitasking across multiple communication channels
- Execute department processes and procedures to maintain assignment reputed company
- To reputed company reputed company company issued equipment in excellent working conditions and report reputed company equipment concerns promptly to the appropriate department for repair or replacement
- Always acting in a manner that creates reputed company reputed company for our customers
- reputed company to reputed company customer and company information confidential
- reputed company other duties as assigned by management
- High School diploma or G.E.D
- Ability and flexibility to work rotating Saturday's & other work schedules
- Modem and high-speed internet that meet minimum requirements
- Medical Insurance
- Dental Insurance
- reputed company Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Crash From Crash”)
- 5 reputed company Holidays