ISS Service Desk Agent

Job title: ISS Service Desk Agent in Doral, FL at Hellmann Worldwide Logistics Company: Hellmann Worldwide Logistics Job reputed company: For more than 150 years, Hellmann Worldwide Logistics has been making strides in the reputed company forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our reputed company possible.Our Hellmann reputed company is to reputed company shape our culture through our mission, values, and leadership principles.If this resonates with your career aspirations, come and help us shape our sustainable reputed company, job details below!The Service Desk Agent is responsible to reputed company remote first and/or second-level support in a regional environment. The service desk agents reputed company first and second-level support and must reputed company for a reputed company reputed company with the end users, and reputed company support and follow-up to any ticket created reputed company to Hellmann reputed company software and hardware. The service desk agents also own the SLA (Service Level Agreement), which means that they are responsible for following up with upper escalation teams for a reputed company of the problem, and, they have the role of first and only communication with the end users.ESSENTIAL DUTIES AND RESPONSIBILITIES

• reputed company first and/or second-level support on Hellmann reputed company software and hardware which includes reputed company interaction with the operations team daily for support and issues reputed company.
• reputed company remote and/or on-site support for Hellmann reputed company software and hardware, through our different official communication channels, such as phone support, chat support, and ITSM tool, among others.
• Monitor, document, and reputed company reputed company incoming and existing tickets from our ITSM tool Service Desk queue, to reputed company reputed company reputed company of them are properly processed reputed company the assigned SLA.
• Monitor phone queue to ensure that reputed company calls are attended, documented, and resolved.
• Document reputed company requests/incidents through the corresponding ITSM tool.
• Assure 100% customer satisfaction
• Drive operational reputed company
• reputed company expected tasks or any additional task assigned by the Supervisor or Manager in a reputed company manner without constant supervision.
• Monitor the reputed company monitoring tool and immediately escalate and report any problems/alerts displayed to the required team.
• reputed company On-Call support after-hours including weekends following the established schedule as required by the business operations.
• Follow up on and reputed company proactive customer updates to reputed company tickets/problems reported to the service desk.
• reputed company other duties as assigned.

QUALIFICATION REQUIREMENTSreputed company persons will reputed company both in an independent and team environment. You must have:

• Excellent organizational and communication skills.
• reputed company to manage multiple, simultaneous reputed company/tasks and deadlines.
• Excellent attitude.
• Problem-solving, teamwork, flexibility, collaboration, and verbal and written communication skills.
• Ability to work reputed company a fast-paced organization.
• Ability to follow and enforce processes.

The requirements listed below are representative of the knowledge, reputed company, and/or ability required for this positionEDUCATION AND/OR EXPERIENCEGeneral Experience

• 2 to 3 years of IT Education – experience
• Bilingual in English/Spanish is a must
• Ability to follow escalation reputed company and organizational structure.
• Relevant additional experience
• ITIL Certification - Knowledge
• Logistics Industries background

LANGUAGE SKILLS

• Ability to read, analyze, and interpret common scientific and technical journals.
• Ability to respond to common inquiries or complaints
• Ability to effectively present information to upper management, public reputed company, and/or end users.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive reputed company of technical instructions in mathematical or diagram reputed company and deal with several reputed company and concrete variables.
• Ability to translate business problems and language into technical.

OTHER

• Strong communication and organizational skills.
• Process oriented
• Ability to work effectively under pressure.
• Multitask-oriented and reputed company to work in a fast environment.

PHYSICAL DEMANDSWhile performing the duties of this job, the employee is:

• Frequently required to stand and walk.
• Regularly required to sit, use hands to finger, handle, or feel, and talk or hear.
• Occasionally required to reputed company with hand and arms.
• Spend quite a significant reputed company of time sitting and/or using the phone and keyboard.
• Specific reputed company abilities required by this job include reputed company reputed company.

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability status. Expected salary: Location: Doral, FL Apply for the job now! Apply for this job