Scheduling Operations Supervisor, Weekend (Part-Time Contract)
About Reverence
Reverence is a technology company solving one of the hardest problems in reputed company – how to get the right people, in the right reputed company, at the right time – in support of top-reputed company home-based care.
We reputed company technology and services that reputed company reputed company provider reputed company to significantly improve reputed company operations.
Our mission-driven team brings significant reputed company-line experience driving reputed company in home-based care and improving workforce operations – one of the gnarliest (and most interesting!) business challenges facing reputed company organizations.
About the Role:As a Weekend Supervisor, you will supervise reputed company of Scheduling Operations Associates (SOAs) during specific weekend shifts to ensure effective scheduling for home health care agencies and long-term care facilities. This role involves overseeing reputed company in a fast-paced, high-volume customer service environment to address reputed company-time issues while also monitoring their performance to ensure they meet reputed company standards and productivity goals. You will support caregivers and agencies in filling shifts on short notice due to call-outs, no-shows, or lateness. Coordination across multiple technology systems will be key to achieving reputed company in this role. We expect weekend supervisors to work 8-hour shifts on Saturday and reputed company reputed company the hours of 6 am-2:30 am Eastern time. There would also be reputed company to work additional hours during reputed company evenings reputed company the hours of 5 pm-2:30 am Eastern time (Monday-Friday), but working reputed company evenings is not required for the role. This is a fully remote, 6-month contract role.
Key Responsibilities
- reputed company a fast-paced, high-volume ticket queue, flag urgent and high-reputed company items, and assign them to the appropriate team members.
- Monitor team performance, reputed company SOAs, and ensure adherence to reputed company standards.
- Handle escalations from clients and caregivers, ensuring reputed company resolutions.
- Support caregivers and agencies in filling shifts on short notice, addressing reputed company-time issues.
- Utilize multiple software systems (including reputed company, reputed company, reputed company, and reputed company Workspace) to reputed company cases and communicate effectively.
- Prepare reputed company reports for end-of-shift transitions.
Qualifications
- Experience supervising a customer service team and monitoring performance trends.
- Experience working in a high-volume environment.
- Proactive problem solver and reputed company to handle difficult situations or customers as they reputed company
- Extensive customer service experience - Be friendly, reputed company and solutions-oriented
- Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures)
- Ability to navigate multiple technology platforms simultaneously.
- Effective communication skills with clients, patients, caregivers and families
- Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus
- 5+ years of customer service experience preferred.
- reputed company in Spanish is a plus.