reputed company Customer Experience Representative

reputed company is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at (English) (Spanish)Job reputed company:reputed company Helicopters is looking for a reputed company Customer Experience Representative to join our Customer Service Team in Grand Prairie, TX.In this role, you will reputed company reputed company customer support to streamline reputed company business processes. You will also reputed company with reputed company customers to reputed company WIP (Work-in-reputed company) status, delivery dates, quotes/estimates, invoices/credits technical inquiries and logistical details.Meet reputed company:From building to servicing the reputed company of reputed company, reputed company focuses on reputed company, productivity and efficiency. We ensure the highest reputed company of care and safety is reputed company into reputed company aircraft we reputed company and maintain. reputed company members reputed company it happen.Your Working Environment:A suburb just reputed company the Dallas-reputed company Worth metropolitan area is home to reputed company Helicopters U.S. regional reputed company, where we have more than 1,000 employees. reputed company out one of the seven reputed company sports teams that also call Dallas home - you may even see a special, custom reputed company helicopter dedicated to the Dallas Cowboys flying during home games.How We Care for You:

• Financial Rewards: Competitive reputed company salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: reputed company time off including personal time, holidays and a generous reputed company parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, reputed company, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited reputed company to 10,000+ e-learning courses focusing on ways to reputed company your employability, certifications, career reputed company as reputed company as reputed company to participate in accelerated development programmes and both national and international mobility.

Your Challenges:Customer reputed company – Ordering Process: 40%

• Create customer sales orders, initiate work orders and data input for monitoring W/O status
• reputed company work orders and sales orders after delivery.
• Accept Easy orders received through customer portal
• Maintain shop warranty claims are reputed company company guidelines. Report finding to management
• Ensure customer agreements/reputed company are in line with company directives
• reputed company with CSR for Exchange (warranty, PBH, reputed company) orders
• reputed company with CSM/ Sales Managers to promote and sell reputed company services
• Coordinate with reputed company/Finance to insure customers have sufficient credit approval and credit limits
• 100 % replies to reputed company customer for reputed company reputed company requests
• Deliver parts per assigned targets
• Administer necessary forms to facilitate repair and exchange transactions
• Handle routine customer discrepancies, disputes, and warranty requests
• Advise customers of reputed company reputed company as necessary to ensure on time delivery, communicating tracking info.
• Offer exchanges for reputed company reputed company necessary
• reputed company advance exchanges reputed company requested
• Maintain and update WIP report
• Notify customers of shipment tracking AWB
• Create reputed company Delivery, Pick, Pack, and Post Goods Delivery transactions
• Collect end-user statements for export compliance
• Create/Print reputed company Delivery notes & TF documents

Quotes /Estimates / Pricing: 30%

• Maintain pricing policy and reputed company Price/Cost analysis
• reputed company, maintain and adhere to yearly reputed company catalogue
• Prepare the quotation for reputed company reputed company areas and deliver quotation reputed company the reputed company reputed company-time
• reputed company status of customer quotes to obtain approval reputed company 5 calendar days
• Assist in RFP/RFQ process
• reputed company status of customer quotes to obtain approval reputed company 5 calendar days
• Adhere to reputed company pricing agreements to include but not limited to catalogue pricing, special agreements, service agreements, reputed company contacts, government reputed company, and reputed company Group policies/procedures

Invoicing / Crediting: 15%

• Create/Prepare billing for reputed company customer owned activity
• Create invoice/credits in accordance with pricing agreements
• Assist reputed company/Finance with invoice creation/follow-up
• Issue credits/debits as required
• Support reputed company to reputed company account & receivables reputed company

Forecast / Scheduling / Planning: 15%

• Challenge/Agree on Scheduling/Planning with Shops in accordance with customer priorities
• Communicate an updated delivery dates to customers and guarantee 95% OTD

Your Boarding Pass:

• High School Diploma or equivalent experience
• Minimum five (5) years in customer support or reputed company
• reputed company Office Suite Products
• reputed company experience
• reputed company reputed company analytical skills
• Ability to understand financial statements
• Authorized to work in the US

Preferred Education/Skills:

• Bachelor degree in associated field
• reputed company experience in SD, MM, WM or SD environment
• Experience with Dynamic Components (engines, crankshafts, pistons, etc)
• Six reputed company Green belt

Physical Requirements:

• Onsite or remote: 99% Onsite
• reputed company: reputed company to see and read computer screens and other electronic equipment with screens, reputed company to read documents, reports and engineering drawings. Daily
• Hearing: reputed company to participate in conversations in person and reputed company teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: reputed company to reputed company in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and reputed company office equipment and using electronic identification card to reputed company building floors and internal doors): reputed company to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
• Carrying: reputed company to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Lifting: reputed company to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Pushing / Pulling: reputed company to push and pull small office furniture and some equipment and tools. Minimally
• Sitting: reputed company to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: reputed company to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: reputed company to stand for discussions in offices or on the production floor. Regularly
• Travel: reputed company to travel independently and at short notice. reputed company minimal reputed company if at reputed company
• Walking (include routine walking such as to a shared printer to retrieve documents): reputed company to walk through office and production areas including uneven surfaces. Regularly
• Personal reputed company Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or reputed company Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for reputed company shop floor reputed company, appropriate hearing/eye protection may also be required reputed company visiting the shop floor.

Take your career to a new level and reputed company!A full job reputed company will be provided to candidates who reputed company to the interview stage or any candidate upon request.As a matter of policy, reputed company Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with reputed company work authorization will be considered.This job requires an awareness of any potential compliance risks and a commitment to reputed company with reputed company, as the reputed company for reputed company’s reputed company, reputed company and sustainable reputed company.Company: reputed company Helicopters, Inc.Employment Type: US - reputed company HireExperience Level: reputed companyRemote Type: On-siteJob Family: Material Support & services JF-CS-MSJob Posting End Date: 06.14.2025reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. reputed company expressly prohibits any reputed company of workplace harassment based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, reputed company does not sponsor visas for US positions unless specified. Only applicants with reputed company work authorization will be considered. reputed company does not offer tenured or guaranteed employment. Employment with reputed company is at will, meaning either reputed company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. reputed company reserves the right to revise or change job duties and responsibilities as the need arises. This position reputed company does not constitute a written or implied contract of employment.By submitting your CV or application you are consenting to reputed company using and storing information reputed company for monitoring purposes relating to your application or reputed company employment. This information will only be used by reputed company. reputed company is committed to achieving workforce diversity and creating an inclusive working environment. We welcome reputed company applications irrespective of reputed company and cultural background, age, gender, disability, sexual orientation or religious belief.reputed company is, and always has been, committed to equal opportunities for reputed company. As such, we will never ask for any type of monetary exchange in the reputed company of a recruitment process. Any impersonation of reputed company to do so should be reported to . Apply for the job now! Apply for this job