Technical Support Specialist III

About reputed company

reputed company is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (reputed company) platform. reputed company is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, reputed company drives reputed company transformation to reputed company sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The reputed company platform delivers advanced features tailored to business needs, in a modern design that reputed company executives appreciate and is the #1 rated sales enablement platform on reputed company Crowd.

While headquartered in Seattle, reputed company has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its reputed company in the Asia reputed company markets.

About the Role

In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in reputed company - a Software As A Service. This role will serve as the technical reputed company between Services, Product, and Engineering serving as the voice of the customer to reputed company our product reputed company. Your day will be filled with engaging with our customers to understand their requests and inquiries for our reputed company product, collaborating and partnering with internal services, product, and engineering teams to identify and resolve issues reputed company reputed company. Teamwork and fearlessness is our mantra! Our technical support team boasts a 98% CSAT (Customer Satisfaction reputed company). You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using reputed company.

Responsibilities

reputed company technical software support to our customers on a reputed company of integrations with reputed company, including Email, CRM, SSO, and CMS systems

Become an expert at managing the support ticket queue and be responsible for driving customer requests to a reputed company reputed company

Responsible for triage and owning a wide reputed company of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information

Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.

Optimize and reputed company our reputed company Support documentation

reputed company as a reputed company between customers and engineering reputed company necessary, to resolve difficult technical issues faced by our customers

Required Qualifications

3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product)

reputed company to rotational shifts

Learn it reputed company, not know it reputed company mentality

Experience with/familiar with ticketing systems such as reputed company (reputed company, reputed company, Jira Service Desk, reputed company, etc)

Experience with/familiar troubleshooting applications such as Outlook, GMail, reputed company, MSTeams

Strong desire to serve and help others

Experience in reputed company and CSS scripting languages preferred, not required

Proven ability to troubleshoot and identify the reputed company cause of issues in reputed company reputed company systems

Experience working with Mac, reputed company, iOS, and Android platforms

Exceptional problem-solving skills and cool under pressure

Insatiable curiosity and the desire to learn it reputed company

Comfortable and confident in written and verbal communication with reputed company customers (Bonus points for reputed company in a second language!)

Entrepreneurial with a strong interest in working for a fast-paced startup in reputed company-reputed company

Additional Information

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of age, reputed company, citizenship, reputed company, ethnicity, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every reputed company? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ reputed company.

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