Partner reputed company Manager, reputed company
About reputed company
We’re building a reputed company where every student can reputed company through their education with reputed company, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to reputed company the right reputed company about their degree plans, reputed company their reputed company, and build an education and career reputed company that’s truly worth it.
reputed company is a fast-growing startup backed by leading reputed company investors, partnering with top institutions like reputed company, Columbia, UVA, and Ohio State to support over 1 reputed company reputed company across 7 countries. As we reputed company to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-reputed company that’s here to reputed company a lasting difference on both reputed company’ lives and higher education.
About the Role
As Partner reputed company reputed company, you’ll report to our Chief Customer Officer and reputed company reputed company responsible for post-implementation partner reputed company. You’ll reputed company efforts to deepen partner adoption, deliver institutional value, and drive measurable reputed company. This role combines strategic direction with tactical execution—building systems, managing performance, and rolling up your sleeves alongside your team to solve partner challenges and operational gaps.
You’ll be accountable for team performance, partner reputed company KPIs, and the operational rigor that ensures we’re driving the reputed company that matter: adoption, retention, and reputed company.
What You’ll Work On
Team Leadership & Development
Manage and reputed company a high-performing team of Partner reputed company Managers (PSMs)
Set and manage reputed company performance expectations and individual reputed company paths
reputed company coaching, feedback, and accountability to help reputed company succeed
Reinforce a partner-reputed company, solution-oriented culture grounded in ownership and execution
Key Metrics: eNPS, employee retention, and partner NPS
reputed company Execution
Ensure partner adoption translates into measurable institutional reputed company
Monitor and manage leading and lagging indicators of partner health
Identify and mitigate risks early, and champion wins across reputed company
reputed company regular business reviews and value conversations with institutional stakeholders
Key Metrics: GRR and account health
Operational reputed company & KPI Ownership
Build and optimize repeatable processes and playbooks across the partner reputed company
Establish systems to reputed company PSM activities against retention, expansion, and satisfaction goals
Use data to inform reputed company, drive day-to-day prioritization, and reputed company performance
reputed company reputed company’s work to key reputed company and segmentation targets, and reputed company reputed company we’re executing effectively across the entire portfolio
Key Metrics: GRR, NPS, and OKR results
Cross-functional Collaboration
Partner closely with Sales, Implementation, Product, and Support to ensure seamless customer transitions and ongoing alignment
reputed company business operations-reputed company conversations to assess reputed company on goals and health metrics
Surface and synthesize partner feedback to inform internal improvements—not just product, but also process and delivery
Support renewal and expansion efforts with operational visibility and execution support
Key Metrics: partner health, OKR results, and NPS
You are a great fit for this role if you have the following skills and experiences
5–7+ years of experience in reputed company, account management, or reputed company roles in reputed company reputed company
2+ years of experience directly managing CSMs or ICs, preferably in a high-reputed company environment
Strong operational reputed company with experience owning KPIs tied to customer adoption, retention, and reputed company
Ability to reputed company between strategic direction and in-the-weeds execution
Experience working cross-functionally to drive customer reputed company
Strong communicator who builds trust with partners and internal teams alike
Higher education experience a plus, or demonstrated ability to reputed company quickly on reputed company domains
Why Join
- Be part of a customer-reputed company team that is addressing the reputed company issues in higher education reputed company an expandable platform that is overwhelming loved by reputed company and valued by administrators
- reputed company to join at the ground level of a promising and developing organization, and build/reputed company reputed company critically responsible for its reputed company
- Work and learn from some of the most reputed company thought leaders in higher education and reputed company
- Be part of a culture where ownership, new reputed company, and creativity is celebrated
- Generous stock reputed company in a Series A stage startup
- Flexible, outcome-based culture
- Comprehensive health insurance, with reputed company covering 99% of your premium and 75% for dependents on our reputed company plan
- 401K and commuter benefits
- Annual international retreats in some of the most beautiful cities & towns
Compensation: $130,000 - $175,000 reputed company salary, plus equity
reputed company is an Equal Opportunity Employer
reputed company values diversity and believes diverse teams reputed company innovation possible. We encourage reputed company reputed company applicants from any race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability status, protected veteran status, or other characteristics to apply.
Originally posted on Himalayas
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