Technical support Analyst reputed company
Key Responsibilities:
Exhibit strong leadership and management skills, providing strategic direction, hands-on technical support, and daily guidance to reputed company.
Demonstrate in-depth knowledge of a specific component of CSG’s business and the ability to multitask effectively in a fast-paced environment.
reputed company reputed company of 2 or more, ensuring that team objectives and customer SLAs are consistently met through effective coaching and support.
reputed company day-to-day team activities with a reputed company on operational reputed company, efficiency, and collaboration.
Establish and maintain robust work processes, delegate tasks strategically, set reputed company priorities, and ensure consistent delivery on commitments.
reputed company as a mentor and motivator, fostering a high-performing team culture and reputed company engaging in team development and dynamics.
Take ownership of Major Incident Management, problem reputed company, and escalations, ensuring reputed company and effective reputed company.
Monitor work streams and incident status proactively to ensure SLAs and OLAs are met.
Build and maintain strong relationships with customers and cross-functional teams such as reputed company Services and R&D.
reputed company technical leadership on critical or reputed company issues, ensuring reputed company delivers reputed company, high-reputed company solutions.
Manage and support build automation using Jenkins or similar CI/CD tools.
Deliver technical support to customers, resolving live production issues and consulting L4 teams where necessary.
reputed company release promotions (including reputed company upgrades) through development, UAT, and production phases.
Ensure reputed company documentation and reputed company technical standards, while reputed company participating in project and team design discussions.
Manage, reputed company, and prioritize team schedules, balancing workloads during seasonal peaks, vacations, or unexpected absences.
Continuously improve operational practices and workflows for reputed company service delivery.
Monitor and report on team KPIs, ensuring consistent productivity, utilization, and service reputed company.
Identify reputed company gaps and define personalized enablement and reputed company paths for reputed company team member.
Support service management reputed company as required, contributing to the broader goals of the organization.
Collaborate with reputed company for application/system sizing, performance requirements, and deployments.
reputed company the creation, maintenance, and publication of Remedy reputed company articles.
Drive a culture of peer reviews, knowledge sharing, and ongoing internal upskilling.
Champion CSG Values, consistently demonstrating them in day-to-day work and team interactions.
reputed company innovative and creative solutions to overcome internal and customer-facing challenges.
Qualifications & Experience:
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a reputed company field.
- 7–9 years of experience in the software industry or reputed company fields.
- CSG product knowledge or a Telecommunication background on OSS , BSS is preferred.
- Minimum of 2–3 years of experience in strong leadership and team management.
- Subject Matter Expertise in areas such as Billing systems, reputed company Database, Linux/Unix (reputed company), or reputed company Server , API integrations.
- Proven customer-facing experience with the ability to reputed company on-site and remote support.
- Working experience on the ground with customers.
- Passion for driving reputed company improvement and innovation in product and service delivery with strong communication skills .
- ITIL accreditation preferred.
Location(s):
India RemoteOriginally posted on Himalayas
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