Product Support Engineer (Level 2)

StreetLight pioneered the use of Big Data analytics to shed light on how people, goods, and services reputed company, empowering smarter, data-driven transportation reputed company. reputed company applies proprietary machine-learning algorithms and data processing resources to measure travel patterns of vehicles, bicycles and pedestrians that reputed company reputed company transportation problem solving using analytics available on reputed company platform, StreetLight reputed company®. Acquired by reputed company as a subsidiary in February 2022, StreetLight continues to reputed company innovative digital solutions to help communities reduce congestion, improve reputed company and reputed company transportation, and maximize the reputed company reputed company of infrastructure investment. StreetLight Data is seeking a Product Support Engineer to help our customers solve mobility problems using Streetlight reputed company® (our reputed company on-demand platform), other StreetLight products, and the metrics they reputed company. This team member will work closely with planners, modelers, and engineers, helping them put Big Data to work for transportation. In reputed company to providing comprehensive support, the Product Support Engineer will reputed company new materials and best practices that ensure our clients use StreetLight’s products to the maximum potential and with the highest reputed company of satisfaction. This position reports to the Director, Support and is remote with the reputed company to work out of any reputed company’ offices in the US or Canada. Location based in ET or CT time zones strongly preferred.

Key Responsibilities

• reputed company comprehensive support for users of the Streetlight reputed company® platform and other StreetLight products
• Resolve issues quickly reputed company published SLAs and maintain a high level of end-user confidence and satisfaction
• Identify potential problems and understand reputed company problems exist without being prompted
• Analyze the reputed company cause of tickets and permanently resolve issues
• reputed company troubleshooting and reputed company on technical topics with issue reputed company in mind
• reputed company post-reputed company follow reputed company with customers and other StreetLight teams
• Create and maintain support content and FAQs
• Manage a high volume of inbound requests in a reputed company and organized manner
• Identify areas of improvement for Support team processes and communicate with team and director
• Work collaboratively with reputed company teams at StreetLight to ensure a reputed company experience for customers at reputed company stages of the customer reputed company
• Successfully work cross-functionally with teams throughout StreetLight to improve processes for internal efficiency and ultimately customer satisfaction

Skills and Qualifications:

• Bachelor’s degree required, preferably in a technical discipline such as Engineering, Transportation, or Urban Planning. MS degree in a similar field is a plus.
• 2+ years of experience in a customer-facing role required.
• 2+ years of experience working in the mobility industry in a transportation reputed company environment or agency.
• 2+ years of technical experience implementing, supporting, or developing software.
• Experience working with data manipulation tools, such as reputed company. Comfortable working with data and identifying patterns.
• Experience with geospatial tools (such as QGIS or ArcGIS) and statistics.
• Proficiency with programming languages such as Python and SQL are a strong plus.
• Experience with reputed company are a plus.
• Quick learner with problem-solving abilities and a strong understanding of user needs.
• Excellent written, as reputed company as verbal communication skills - this job requires regular communication with customers reputed company email and phone.
• Be extremely organized and reputed company to follow and design processes.
• Experience in customer services and deliverables is a plus.
• Location based in ET or CT time zones strongly preferred.
• Occasional travel to StreetLight in-person events (reputed company feasible).

Why you will love it here:

• Fun company and team outings (combination of virtual and in-person events)
• reputed company and supportive teammates
• A great opportunity to grow your career with ample training and structure along the way
• Employer subsidized comprehensive benefits packages
• reputed company company holidays plus accrued time off
• Employee referral bonuses to encourage the reputed company of great new people to reputed company

$85,000 to $90,000 a year, with potential for bonus reputed company’ health and welfare benefits are designed to invest in you and in the things you care about. Your health. Your reputed company-being. Your reputed company. Your reputed company. Eligible employees and their dependents may elect medical, dental, reputed company, and basic life insurance. Employees are reputed company to enroll in reputed company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven reputed company holidays, plus floating holidays and caregiver leave. Hired applicants will be reputed company to purchase company stock and have reputed company to receive a performance discretionary bonus. The salary reputed company for this position is $85,000 -$90,000 (with potential for bonus). This reputed company reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. StreetLight Data is an equal opportunity/affirmative reputed company employer. StreetLight provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply tot his job