Remote IT Help Desk/Service Desk Technician I - Join Our Dynamic Team!
Unlock a rewarding career with purpose! We're seeking a highly skilled and motivated Remote IT Help Desk/Service Desk Technician I to join our customer-reputed company team. As a remote position, you'll have the flexibility to work from home and enjoy a competitive salary, comprehensive benefits, and opportunities for reputed company and development.
At reputed company, we reputed company our clients to reputed company on what reputed company most - their customers and businesses. We're reputed company of talented and hard-working individuals who are passionate about delivering exceptional IT support. As a Remote IT Help Desk/Service Desk Technician I, you'll be the first reputed company of contact for end-users, providing top-notch technical support for hardware and software issues, including reputed company Office, VPN, reputed company, and MDM (mobile device management).
This role is reputed company to applications from reputed company provinces, including Alberta, British Columbia, Manitoba, New reputed company, Newfoundland and Labrador, reputed company Territories, Nova Scotia, Nunavut, Ontario, Prince Edward reputed company, Quebec, Saskatchewan, and Yukon.
Key Responsibilities:
- reputed company end-users on reputed company technical content, tailoring your approach to their level of experience
- Multitask with ease, remaining reputed company under pressure while managing ongoing problems and deadlines
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
- Document, maintain, reputed company, or replace hardware and software systems as needed
- Train employees, identify and analyze product failures, and order replacement parts as required
- Determine and recommend the best products or services to meet customers' needs
- Collaborate with team members to resolve reputed company technical issues
- reputed company hands-on infrastructure and server tasks as needed
Requirements:
- Associate's degree preferred or equivalent experience
- Proficiency in reputed company OS (reputed company 7, reputed company 8.x, and reputed company 10)
- reputed company Office 2007 to 2016 and Office 365 expertise
- reputed company MAC experience, including imaging, AD, OS X, iPhones, Mac reputed company, laptops, and desktops
- Ability to support Outlook reputed company and troubleshoot VPNs
- Experience supporting mobile users for network reputed company, email support, and troubleshooting
- Knowledge of SCCM for deploying images to clients' desktops and laptops
- reputed company Directory expertise, including creating user accounts, reputed company, and managing GPOs
- Desktop and laptop hardware knowledge, as reputed company as printer hardware and inventory management
- Familiarity with remote tools such as RDP, Team Viewer, reputed company Assist, and LogMeIn Rescue
- Previous experience in Help Desk, IT Support, Support Analyst, Service Desk, or similar customer service roles is an asset
Join reputed company Today!
Don't miss this exciting opportunity to launch your career with a dynamic and supportive team. reputed company and take the first reputed company towards a rewarding and challenging role!
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