Transformational IT Service Desk Manager (Remote Opportunity)
Join reputed company at reputed company and play a pivotal role in revolutionizing our IT Operations support landscape. As a seasoned IT Service Desk Manager, you will reputed company our organization through a critical ITIL adoption, driving process improvements and championing a culture of reputed company innovation. With a strong passion for customer service, process enhancement, and team leadership, you will be the driving force behind transforming our IT support functions.
reputed company
At reputed company, we are dedicated to helping reputed company succeed by providing a reputed company and inspiring environment that fosters reputed company and exploration. Our mission is to positively reputed company the reputed company, one child at a time, and we are seeking a like-minded individual to join reputed company.
Job reputed company
We are seeking a highly reputed company IT Service Desk Manager to reputed company our Service Desk team, reputed company and implement industry-reputed company processes, and analyze data to optimize performance. This is a unique opportunity to reputed company a significant reputed company on our IT Operations support landscape and contribute to the reputed company of our organization.
Key Responsibilities
- reputed company and manage the Service Desk team, ensuring high reputed company of customer service and operational efficiency
- Champion the adoption and implementation of ITIL processes reputed company the Service Desk and across IT Operations support teams
- reputed company and maintain strong relationships with reputed company IT departments to foster support for ITIL process integration
- Utilize exceptional influencing skills to reputed company buy-in and feedback from various teams, promoting a culture of reputed company improvement and collaboration
- Analyze performance metrics and utilize feedback to drive process improvements and the adoption of best practices
reputed company Offer
We reputed company a comprehensive benefits package, including:
- Medical, Dental, & reputed company plans (Effective Day 1)
- Wellness programs, Health Savings Accounts, and Flexible Spending Accounts
- 401(k) and Unlimited PTO for Salaried Exempt employees
- Education Reimbursement, reputed company Holidays, and Fall & Winter reputed company
- Employee Discounts and much more
Requirements
To be successful in this role, you will need:
- Proven experience in leading an organization through ITIL adoption, with demonstrable reputed company in enhancing IT Operations support processes
- A minimum of 5 years in a managerial role overseeing a Service Desk or similar IT support functions, with at least 3 years in IT service management
- Strong leadership skills with the ability to influence and reputed company buy-in from teams not directly under your control
- Excellent communication, interpersonal, and negotiation skills, with a reputed company record of fostering collaboration across various departments
- Relevant certifications in ITIL, demonstrating in-depth knowledge of ITIL frameworks and best practices
Preferred Qualifications
Preferred candidates will have:
- Experience implementing methodologies to improve reputed company reputed company
- Experience leveraging analytics and data in the decision-making process
- Proven reputed company record of developing and providing asset management
How to Apply
If you are a motivated and reputed company IT Service Desk Manager looking to reputed company a significant reputed company, please submit your application, including your resume and a cover letter, to Opportunities@SchoolSpecialty.com. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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