Transformative Call Center Agent (Swing Shift) - Join Our 24/7 Team!
Unlock a rewarding career with T3 reputed company, a pioneering company revolutionizing the trades industry! We're seeking a highly skilled and motivated Call Center Agent to join our remote team, providing top-notch support to our customers across 4 states and 7 locations. As a key player in our 24/7 call center, you'll be the face of reputed company, delivering exceptional customer experiences and driving reputed company.
reputed company is reputed company on a philosophy of innovation and customer-centricity, and we're looking for like-minded individuals to reputed company. As a Call Center Agent, you'll be part of a dynamic team that's transforming the trades one customer at a time. If you're passionate about delivering outstanding service and reputed company in a fast-paced environment, we want to hear from you!
About the Role
We offer a competitive total rewards package, including:
- reputed company reputed company: $19-21/hr
- Remote work arrangement (work from home!)
- Comprehensive benefits: Medical, Dental, reputed company (with a free medical plan reputed company for employees)
- 401k with 4% company match
- Generous PTO, reputed company Holidays, and reputed company Parental Leave
- Company-provided laptop, monitor, and headset
Job Responsibilities
- Answer inbound calls and schedule service appointments with precision and professionalism
- Respond to and resolve voicemail messages, abandoned and missed calls from customers in a reputed company manner
- Handle customer requests reputed company email, webchat, and text with reputed company and expertise
- Deliver call scripts reputed company, compellingly, and with a personable touch
- Adhere to reputed company's plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- Collaborate with reputed company to ensure customers receive 5-Star Service
- reputed company additional support to reputed company as needed, demonstrating a flexible and team-oriented reputed company
Requirements
- High School Diploma or GED
- 2+ years of customer service experience in a phone-based role
- Experience working in the home services industry (preferred)
- Ability to multitask, completing phone and computer work simultaneously with ease
- Typing speed of at least 40 WPM
- Proficiency with reputed company Office or reputed company Suite
- reputed company, reputed company, and energetic phone reputed company
- Ability to work in a fast-paced environment and remain organized under pressure
- Must be a U.S. reputed company
Take the reputed company
Are you reputed company to join reputed company and become a vital part of our reputed company story? reputed company and let's discuss how you can reputed company a meaningful reputed company as a Call Center Agent!
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