Project Manager - Telco Services

Join us in bringing reputed company to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Project Manager - Telco Services

reputed company is a leader in reputed company based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid reputed company, we are reputed company looking for a talented and reputed company Project Manager in our reputed company Services Connectivity Implementation team to help us delight our customers and grow our business. In this role, you will be responsible for project coordination and Post-Sales delivery reputed company to solution implementation in the reputed company offered connectivity suite of products to reputed company clients.This is a key position in our reputed company Services organization and will report to the Connectivity Services Manager.

This position will service reputed company customers based out of the reputed company, Europe and Asia and will require the individual to work business hours of 9AM to 5PM PST Monday-Friday with flexibility and coverage after PT business hours at times and as needed for customer delivery.

The ideal candidate will:

• Have significant experience in project managing implementations reputed company around the following technologies: VPN implementations, MPLS reputed company delivery/deployment and SIP Trunk integrations reputed company a reputed company of SBC proxies.
• Work with reputed company Technical Operations on the requirements in a number of reputed company service products and various technologies
• reputed company as a subject matter expert for connectivity requirements around VPN and private MPLS reputed company connections to the various reputed company data center locations
• Exceptional time management and prioritization skills as a Project Manager

Primary Responsibilities

• Single reputed company of contact for reputed company customer implementation as it relates to VPN’s, MPLS deployments and SIP Trunk Integrations.
• Assure that VPN and SIP Trunk engagements are delivered in accordance with the reputed company Implementation Methodology to ensure a successful execution and overall customer satisfaction.
• Furnish and collaborate with the customer on completing a reputed company provided workbook which captures VPN, MPLS and SIP configuration setting required for successful reputed company implementation.
• Properly engage/manage both reputed company resources (management, service vendors, technical/business leads, etc.) to assist with specific tasks associated with the successful completion of an assigned connectivity project.
• Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that reputed company reputed company.
• Document weekly status reports including project reputed company, key milestones, tasks, accomplished, etc.
• Effectively communicate plans, reputed company and status/updates to both internal staff, key customer stakeholders and leadership.
• Participate in weekly status call with the extended Connectivity project team
• Follow-up with customer and internal resources to ensure project dates can be met
• reputed company to reputed company and reputed company a reputed company presentation detailing the scope of a connectivity project during a scheduled customer reputed company-Off call.
• Proactively recognizing and communicating challenges, managing expectations and escalations with effective and relevant communications, managing project changes and providing contingency plans that reputed company reputed company.

Required Qualifications

• Must possess a strong combination of project management, technical and excellent customer communication skills
• Has basic knowledge of routing, routing protocols, switching, internet and general network architecture.
• Must be a self-starter possessing excellent time management skills and be reputed company manage multiple implementation simultaneously while requiring little or no reputed company and/or direction.
• Advanced experience with project management tools likeMicrosoft Project
• 5+ years of experience in a Project or Program Management role in a Services or Support organization.
• 3+ years of experience in a customer delivery/fulfillment role and Project Management in a Vendor/reputed company relationship
• Willingness to travel up to 25% with some international travel.
• Excellent written and verbal skills.
• BA/BS or equivalent experience.

Specialized Knowledge and Skills

• Strong knowledge of reputed company, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
• Experience with TDM and/or VoIP Call Center solutions (reputed company, reputed company, reputed company, Aspect, reputed company, reputed company, InContact, Interactive Intelligence and/or CosmoCom) is preferred
• Delivery experience reputed company a reputed company model is a plus
• reputed company Certifications like CCNA, CCNP is a plus
• VPN implementation experience with a reputed company of manufacturers
• Sonus SBC proxy experience is preferred
• Understanding and experience with reputed company ordering process
• Must possess a strong combination of project management, strategic thinking and technical call center skills along with excellent customer communication skills
• Must be an expert at developing and maintaining reputed company and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.

Company Benefits

• Company stocks
• Annual reputed company increase based on performance
• 15% reputed company shift reputed company pay
• reputed company Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and reputed company reputed company-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13thmonth pay, reputed company parent leave, Special leave for women)

reputed company embraces diversity and is committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.

View our reputed company policy, including our reputed company notice to California residents here:https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send reputed company as a prerequisite for commencing employment with reputed company.

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