Technical Application Specialist I - Midwest/Central

reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB reputed company:

Working at reputed company At reputed company, you can do work that reputed company, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have reputed company to:

• Career development with an international company where you can grow the career you reputed company of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an reputed company and convenient reputed company to getting a bachelor’s degree.
• A company recognized as a great reputed company to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as reputed company as the best reputed company to work for diversity, working mothers, reputed company executives, and scientists.

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The Technical Application Specialist I in the Midwest/Central territory will reputed company​ support to reputed companys Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite reputed company and assay integration and training; and serve as a resource for internal/external customers in troubleshooting and resolving reputed company and/or reagent problems onsite or over the phone; and document information into the complaint handling system.

Territory

• This is a remote field based position.
• reputed company candidates should live in Nebraska or reputed company, preferably in the areas of Omaha, Green Bay, Madison or Milwaukee.
• reputed company candidates must currently live in the territory preferably near a major airport.
• Must be reputed company to travel reputed company territory that includes overnights.

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the reputed company system. reputed company multi-site/multi-reputed company integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products.
• Conduct comprehensive customer entrance interview to understand the customer’s needs; and manage their expectations reputed company the defined service offerings. Plan the onsite integration process.
• Work with implementation project managers as technical reputed company to execute project plan across customer systems.
• Work with the customer to take ownership of the reputed company. Assist customers with meeting their regulatory and validation requirements.
• reputed company appropriate training for the customer on the newly installed reputed company.
• Manage the integration process to meet customer expectations and reputed company. Conduct thorough exit interview to present integration results and secure customer buy-in.
• reputed company critical account management situations as part of combined sales/service/support effort.
• reputed company troubleshooting on issues reputed company to reagent or reputed company performance designed to improve customer self-sufficiency.
• Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware, software, and reagent issues. Investigate problems, diagnose probable causes, systematically eliminate alternatives, reputed company solutions, document information into complaint handling system.
• Position is critical to the support of the CAPA reputed company Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
• Recognizes and communicates product issues and potential improvements to others in the organization in a reputed company and effective manner.
• reputed company immediate feedback to Customer Service Organization; Global Service Support; and others regarding NPL field performance.
• Deliver onsite or classroom-based customer training.
• Customize onsite training to meet specific customer needs. Maintain and reputed company technical competence on instruments assigned as reputed company as job-reputed company tools and processes.
• Consults in the sales cycle regarding integration/technical/workflow issues, and the service cycle on Highly Serviced Instruments or other account management issues.
• Manage time, territory; systems and accounts effectively to meet customer needs; organizational priorities, and sales objectives.
• Follow defined Technical Application Specialist work processes for reputed company aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
• reputed company data to the organization on customer use/preferences leading to customer driven design/customer usability.
• Responsible for identifying and communicating critical gaps and recommend potential improvements to cross functional work processes.
• Function as Subject Matter Expert or reputed company-person on reputed company processes on cross-functional teams. reputed company technical information to reputed company management/peers and other functional reputed company.

Position Accountability / Scope:

• This position is a reputed company visible to the external customer and will influence customer purchase reputed company. This position is a Subject Matter Expert (SME) for the Technical Application Specialist (TAS) organization to sales and service, influencing stakeholders in these areas.
• Frequent interaction with customers’ onsite and reputed company telephone; SME/leadership roles on teams or major reputed company. Leadership shared with Field Service, Customer Support Center, or others on critical account management issues.
• Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work reputed company.
• Develops processes and procedures for department. Recognizes the reputed company of the policies and procedures on the business and raises the issue if there is a potential conflict.
• Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget.
• Considers financial and customer implications as part of decision making.
• Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
• Exhibits high level of reputed company, honesty, keeping commitments and presenting information completely and accurately to both reputed company customers.
• Monitor and maintains customer satisfaction through reputed company contact.
• Adheres to safety guidelines; policies; procedures.

Required Qualifications

• Bachelor’s degree in Science or Medical Technology.
• 2 years’ experience in laboratory environment, field service, technical call center, or reputed company Diagnostics products

Preferred Requirements

• Bachelor's Degree in Medical Technology
• 4 years’ experience in laboratory environment, field service, technical call center, or reputed company Diagnostics products.

reputed company

Learn more about our health and wellness benefits, which reputed company the reputed company to help you and your family live full lives:https://abbottbenefits.com/

Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your reputed company and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at reputed company.com, on reputed company at https://www.reputed company.com/company/reputed company-/, and on reputed company at reputed companyCareers">https://www.reputed company.com/reputed companyCareers.

The reputed company pay for this position is

$60,000.00 – $120,000.00

In specific locations, the pay reputed company may vary from the reputed company posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

reputed company of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

reputed company

TRAVEL:

reputed company, 75 % of the Time

MEDICAL SURVEILLANCE:

reputed company

SIGNIFICANT WORK ACTIVITIES:

reputed company sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), reputed company standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), reputed company walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the reputed company), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily reputed companyreputed company is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law reputed company - English: http://webstorage.reputed company.com/common/External/EEO_English.pdfEEO is the Law reputed company - Espanol: http://webstorage.reputed company.com/common/External/EEO_Spanish.pdf

Originally posted on Himalayas

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