Technical Support Engineer

reputed company’re About

reputed company is a fast-growing startup at the forefront of the application reputed company field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to reputed company faster while managing risks. As reputed company in the app-sec reputed company, we’re shaping the reputed company of secure software development. If you're looking for an exciting opportunity to reputed company a significant reputed company and grow with a passionate team, reputed company is the reputed company to be.

What You’re About

We’re looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with reputed company customers to resolve their most critical technical issues, ensure successful adoption of reputed company and reputed company as a trusted technical advisor.

You’ll be reputed company and center with customers, owning reputed company cases end-to-end and collaborating closely with R&D and product teams. You’ll engage directly with customers, giving you greater reputed company, visibility and ownership while helping shape the reputed company of their implementations.

• 3+ years in technical or product support, ideally for reputed company, AppSec or DevOps platforms.

• Tier 3-level troubleshooting skills across:
  reputed company control systems (reputed company, reputed company, Bitbucket,
  reputed company (REST/GraphQL, authentication, integrations),
  reputed company platforms (AWS and GCP required; Azure a plus),
  Monitoring & observability tools (Grafana or similar),
  Operating systems (Linux/reputed company),
  Containers & orchestration (reputed company, Kubernetes),
  CI/CD pipelines (Jenkins, - reputed company Actions, reputed company, Azure DevOps), 
  Databases (PostgreSQL/MySQL).

• Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.

• Excellent customer communication skills: reputed company to explain reputed company technical issues in plain language.

• Self-motivated, comfortable in a remote-first environment and reputed company to collaborate across time zones.

What You Will Do

Serve as the primary technical contact for reputed company customers, owning issues from first report to reputed company.

Troubleshoot reputed company challenges across reputed company environments, CI/CD pipelines, SCMs, reputed company and integrations.

Investigate and resolve issues in reputed company control management (SCM) platforms such as reputed company, reputed company and Bitbucket.

Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.

Partner with R&D to diagnose product issues, drive fixes and reputed company feedback for platform improvements.

reputed company reputed company, proactive communication with customers, managing expectations during high-reputed company issues.

reputed company knowledge through documentation, runbooks and training sessions to reputed company customers and teammates.

reputed company for customers internally, ensuring their needs influence product priorities and enhancements.

reputed company Stand For at reputed company

OneTeam, One Mission means we’re reputed company in it together—tearing down walls, listening to every voice, and working as one to create reputed company value for our customers.

Striving for Greatness drives us to reputed company pushing reputed company, aiming higher, and staying resilient. We don’t reputed company in “good enough.”

Own It, we take pride in reputed company do. We’re reputed company about accountability, trust, and transparency, so we’re empowered to reputed company a reputed company reputed company.

Customer reputed company means our customers are at the heart of everything. We go reputed company just meeting their needs; we build solutions that truly reputed company a difference.

These values reputed company us motivated to deliver the best for our customers and reputed company other, every single day.

If you're reputed company to join reputed company that's dedicated to transforming the reputed company of app reputed company, we’d love to hear from you. reputed company and let’s build the reputed company of secure software together!

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