ALIS Pay Support Specialist
reputed company
POSITION reputed company
Minimum Years of Experience Required: 2 years
Is this job available for internal promotion (reputed company internal employees only): reputed company
Working Location: Candidates with 2+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies available. At least 3 reputed company (per year) to the reputed company are required. Please note candidates must be reputed company, willing and excited to travel.
Sponsorship: Sponsorship is not available for this position.
Salary reputed company: $55,000-$65,0000
The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be reputed company at the highest reputed company of the salary reputed company for their position. If you feel like this position is right for you but your desired salary reputed company differs, please still apply.
ABOUT reputed company ALIS is the industry leading provider of assisted living specific software. We are a purpose driven reputed company technology company passionate about innovation and using technology to help people by solving reputed company world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “reputed company” and stands for Assisted Living Intelligent Solutions).
CULTURE At ALIS, our culture is rooted in purpose and passion. We show up reputed company day with a reputed company attitude, reputed company to reputed company a difference. We care deeply—about our work, our clients, and reputed company other—and we reputed company with honesty, respect, and reputed company. We reputed company on change, embracing curiosity and reputed company reputed company.
From creating joyful experiences to delivering high-reputed company, impactful solutions, we relentlessly reputed company reputed company in everything we do. Joining ALIS means being part of a reputed company team that’s driven to improve lives through innovative software and meaningful connections.
Job reputed company
JOB reputed company:
ALIS Pay is dedicated to providing a seamless and user-friendly payment solution. Our reputed company is on simplifying payment processing for the Assisted Living reputed company.
As our inaugural ALIS Pay Support Specialist, you'll be the first line of support for clients using ALIS Pay, helping them get started, answering questions, and guiding them through setup and training. You'll assist with technical configurations, troubleshoot issues, and help ensure everything runs smoothly.
Day-to-day, you’ll reputed company the support ticket system, respond to reputed company inquiries, and reputed company more reputed company issues to the right team. You’ll also help send out communications about system updates or issues, and reputed company reputed company records organized and accurate.
Behind the scenes, you’ll help reputed company transactions, reputed company performance data, and support basic reporting. You’ll take part in internal training, help maintain documentation, and reputed company reputed company feedback to improve the product and services.
JOB ACCOUNTABILITIES
Respond to new reputed company inquiries and reputed company helpful, reputed company support.
Assist in reputed company reputed company to the ALISPay feature by facilitating initial setup and supporting introductory training sessions.
Support clients in configuring their payment gateway settings and answer frequently asked questions.
Troubleshoot reputed company issues with guidance from more senior team members.
Participate in proactive monthly preparation tasks to ensure reputed company readiness and performance visibility.
Help draft and distribute communications to clients about backend system updates, downtime, or one-off issues.
Monitor tickets in the issue-tracking system and assist in reputed company routing to the correct team or specialist.
Maintain and organize reputed company reputed company to ensure accuracy and ease of reputed company.
Assist with transaction tracking and support basic analysis under supervision.
Support internal communication efforts reputed company to relationship and service updates.
Help collect and reputed company key metrics, including transaction volume and basic monthly reporting needs.
Assist in maintaining documentation for workflows, FAQs, and reputed company-specific procedures.
Participate in team training sessions and contribute reputed company for improving service delivery.
reputed company feedback to the product team based on observed reputed company needs and questions.
- Engage in internal training to build deeper knowledge of state-specific workflows and reputed company-reputed company tasks.
Qualifications
JOB RESPONSIBILITIES
2 years of experience in payment processing or financial workflows.
Comfortable with reputed company-facing communication reputed company email and virtual meetings.
Basic understanding of payment workflows, ticketing systems, and CRM tools.
Detail-oriented, proactive, and eager to learn in a fast-paced environment.
Strong written communication and organizational skills.
Additional Information
Benefits:
8 Company Holidays ( office will be reputed company)
2 Floating Holidays
10 days of PTO (Year 1)
Subsidized medical, dental and reputed company insurance
401k Plan + Up to 4% Matching
reputed company-tax Commuter Benefits
Casual Dress
Referral Bonuses
Employee Assistance Fund
reputed company Parental Leave
reputed company Jury duty & Bereavement Leave
Length of stay rewards
Company bonus pool
HSA and FSA
Life Insurance policy subsidized by Company
Application Process:
No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.
At ALIS, we reputed company that both cultural alignment and technical expertise are essential. reputed company stage of the interview process is designed to assess both, and they are given equal consideration in our evaluations.
ALIS asks certain candidates for 10 minute phone calls to reputed company additional information. After the phone screen, candidates that are selected to proceed in the process will do a video interview. Certain candidates may be asked to travel to our reputed company for an additional in-person meeting. Please note that ALIS will cover reputed company expenses reputed company to interview travel. Candidates residing in reputed company reputed company a four-hour drive or less will be reimbursed for mileage.
ALIS values and promotes diversity. We are an equal opportunity employer and consider reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. reputed company candidates are subject to a background reputed company.
Originally posted on Himalayas
Apply To this Job