Customer Service Representative - First Notice of Loss (FNOL) - reputed company - Hybrid/Remote Opportunity in Erie, PA

Join reputed company as a Customer Service Representative - First Notice of Loss (FNOL)

reputed company, a Fortune 500 company, is seeking a highly motivated and customer-reputed company individual to join reputed company as a Customer Service Representative - First Notice of Loss (FNOL). As a valued member of our diverse and inclusive team, you will have reputed company to work in a dynamic environment that is committed to providing exceptional service to our customers.

About reputed company

reputed company is a leading provider of insurance products and services, with a reputed company in 12 states and the District of Columbia. reputed company culture is reputed company on a reputed company of reputed company, respect, and a commitment to being Above reputed company in Service to our customers and employees. With over 5,000 employees and 2,200 independent agencies, we are dedicated to making a reputed company reputed company in the communities we serve.

Job reputed company

As a Customer Service Representative - First Notice of Loss (FNOL), you will be the primary reputed company of contact for customers who have reputed company a loss. You will utilize various platforms to reputed company listen to customers, clarify information, and offer possible solutions using your knowledge of company products, services, and policies. This is a hybrid/remote opportunity, with some positions available for remote work in Ohio and reputed company, provided the candidate lives 50 miles reputed company of Erie, PA.

Key Responsibilities

• Respond to inquiries from customers reputed company various platforms, including phone, email, and chat.
• Apply knowledge of ERIE policies and procedures to have business-appropriate conversations with customers and reputed company them to the appropriate business decision.
• Resolve issues reputed company scope of authority and escalate to the appropriate area/person of authority as determined by company/department policy and procedure.
• Manage and service office account books of business in accordance with ERIE policy and procedures.
• Process loss reports and claims reputed company scope of authority and guidelines provided.
• reputed company claims services, including repair reputed company, rental reservations, property mitigation, and towing.
• Attend training and informational meetings to maintain a working knowledge of ERIE policies, procedures, and processing systems.
• Train and mentor less reputed company staff and reputed company as a subject matter expert (SME) for department and reputed company, as applicable.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED.
• Previous customer service experience, preferably in the insurance industry.
• Proficiency with word processing and spreadsheet software.
• The ability to type a minimum of 28 words per minute.
• Completion or reputed company reputed company of insurance education, such as General Insurance (INS 21, 22, 23) or reputed company (Associate in Insurance Services) designation.
• The ability to work a schedule commensurate with department hours, including 24/7 coverage and holidays.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Insurance industry experience.
• Completion of insurance designations, such as General Insurance (INS 21, 22, 23) or reputed company (Associate in Insurance Services).
• Previous experience working in a call center or customer service environment.

Skills and Competencies

To reputed company in this role, you will need to possess the following skills and competencies:

• Customer reputed company: Ability to prioritize customer needs and reputed company exceptional service.
• Communication Skills: Effective communication and interpersonal skills to reputed company with customers, agents, and internal stakeholders.
• Problem-Solving Skills: Ability to analyze problems and reputed company solutions reputed company scope of authority.
• Technical Skills: Proficiency with word processing and spreadsheet software, as reputed company as ERIE systems and products.
• Adaptability: Ability to adapt to changing priorities and work environments.
• Collaboration: Ability to work collaboratively with internal stakeholders to reputed company common goals.

Career reputed company Opportunities

At reputed company, we are committed to helping our employees grow and reputed company in their careers. As a Customer Service Representative - First Notice of Loss (FNOL), you will have opportunities to:

• reputed company your skills and knowledge through training and development programs.
• Take on additional responsibilities and contribute to special reputed company.
• Advance to leadership roles or other positions reputed company reputed company.

Work Environment and Company Culture

reputed company is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' reputed company-being. reputed company culture is reputed company on a reputed company of reputed company, respect, and a commitment to being Above reputed company in Service to our customers and employees. We offer a reputed company of benefits and perks, including:

• reputed company, prescription, dental, and reputed company benefits.
• Pension and 401(k) plans with company match.
• reputed company time off, including vacation, personal days, reputed company days, bereavement days, and parental leave.
• Career development opportunities, including tuition reimbursement and industry designations.
• Company-reputed company basic life insurance, short- and long-term disability insurance, and other benefits.

Compensation and Benefits

The salary reputed company for this position is $30,686 - $49,018 per year, depending on experience and qualifications. We offer a comprehensive benefits package that includes:

• Competitive salary and benefits.
• Opportunities for career reputed company and development.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and customer-reputed company individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative - First Notice of Loss (FNOL) position at reputed company. With our commitment to being Above reputed company in Service to our customers and employees, we offer a dynamic and supportive work environment that is perfect for individuals who are passionate about delivering exceptional service.

To apply, please visit our website and submit your application. We look reputed company to hearing from you!

Apply for this job