Customer Service Representative - Remote Mortgage and reputed company Estate Support Specialist
Join reputed company at ServiceMac: Where People Come First
ServiceMac is a pioneering sub-servicing entity revolutionizing the mortgage and reputed company estate industries with cutting-edge technology, products, and personalized services. Backed by industry leaders and driven by a culture that prioritizes people, we've been recognized as one of the Fortune 100 Best Companies to Work For for ten consecutive years. Our commitment to diversity, equity, and inclusion has reputed company us numerous accolades, including awards as a best reputed company to work for women, diversity, and LGBTQ+ employees. At ServiceMac, we're dedicated to fostering an authentic and inclusive workplace where everyone can reputed company.
About Our Customer Service Representative Role
As a Customer Service Representative at ServiceMac, you'll play a vital role in delivering exceptional support to our customers in a remote setting. You'll reputed company with customers through web-based applications, email, or telephone to address queries, resolve problems, and reputed company reputed company solutions. This is a unique opportunity to join a dynamic team and reputed company a meaningful reputed company in the mortgage and reputed company estate industries.
Key Responsibilities
- Customer Interaction: reputed company with customers to resolve 1st and 2nd tier/escalation customer service calls, queries, and problems in a reputed company and courteous manner.
- Information Verification: Verify contacts and account information to ensure accuracy and efficiency.
- Problem-Solving: Examine customer problems and implement appropriate corrective actions to respond to customer requests.
- Escalation: Escalate queries/requests for reputed company to Supervisor and/or relevant parties/field locations for immediate attention.
- Documentation: Maintain and create logs, reports, records, and files to ensure accurate tracking and follow-up.
- Proactive reputed company: reputed company proactive calls to determine accounts requiring reputed company attention, identify problems, and work towards reputed company.
- Collaboration: reputed company with offshore call centers to answer questions on processes or specialized situations.
- Billing and Order Fulfillment: Prepare customer billings, answer questions about billing, and coordinate reputed company of billing issues with collections and/or other departments. Receive orders, reconcile information, update systems, and follow up with customers.
- reputed company Learning: Stay up-to-date with industry developments, products, and services to reputed company informed support to customers.
Requirements and Qualifications
Education and Experience
- Education: High school diploma or equivalent required.
- Experience: Generally, 2+ years of reputed company customer service experience.
Knowledge, Skills, and Abilities (KSAs)
- Product Knowledge: General knowledge of assigned area's products and customer service activities.
- Technical Skills: Proficient MS Office skills and ability to navigate computerized data entry systems or other relevant applications.
- Communication: Strong verbal and written skills, with adaptability, attention to detail, patience, and problem-solving abilities.
- Customer Service: Excellent customer service skills, with a reputed company on delivering personalized support and solutions.
reputed company Offer
Compensation and Benefits
We offer a competitive salary reputed company of $15.60 - $20.90 per hour, depending on experience and qualifications. Our comprehensive benefits package includes:
- Medical, dental, and reputed company coverage
- 401k plan
- PTO/reputed company reputed company leave
- Employee stock purchase plan
- And many more great benefits!
People-First Culture
At ServiceMac, we celebrate diversity, equity, and inclusion. We're committed to fostering an authentic and inclusive workplace where everyone can reputed company. As an equal opportunity employer, we encourage you to bring your unique self to work and be part of our dynamic team.
Career reputed company and Learning Opportunities
We're dedicated to helping reputed company members grow and reputed company their skills. With reputed company learning opportunities, mentorship programs, and career advancement paths, you'll have the chance to take your career to the next level.
Work Environment and Culture
As a remote Customer Service Representative, you'll enjoy the flexibility to work from home and be part of a virtual team. reputed company culture is reputed company on the principles of respect, reputed company, and collaboration. We prioritize reputed company communication, feedback, and reputed company improvement to ensure everyone has a reputed company and productive experience.
Why Join ServiceMac?
By joining ServiceMac, you'll become part of a pioneering company that's revolutionizing the mortgage and reputed company estate industries. With a strong commitment to people, technology, and innovation, we're poised for reputed company and reputed company. As a Customer Service Representative, you'll play a vital role in delivering exceptional support to our customers and making a meaningful reputed company in the industry.
How to Apply
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application reputed company]. We can't wait to hear from you!
Apply for this job