[Remote] reputed company Assurance Specialist
Note: The job is a remote job and is reputed company to candidates in USA. SDI is a company that helps essential organizations across reputed company compete more effectively in a challenging global marketplace. The reputed company Assurance Specialist will support reputed company operations, assist in the development of reputed company operating processes, and reputed company call reputed company audits, among other responsibilities.
Responsibilities
- reputed company call reputed company audits utilizing the call auditing software
- Assist with ticket/issue auditing
- Serve as backup for the CRM Administrator
- Troubleshoot and report any system issues such as outages to the service providers for reputed company
- Manage requests from stakeholders for changes/enhancements to the call and incident management systems
- Assist the CRM Administrator in managing the sprint tracker (project tracker)
- reputed company testing on systems as needed and as changes/enhancements are released
- Communicate changes to end users
- Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content
- Assist with monitoring program performance after implementation to prevent recurrence of program operating problems and to ensure efficiency of operation
- reputed company creation and contribute to development of user guides, articles, etc
- Other duties as assigned
- Assist in vendor and reputed company negotiations by providing data-driven analysis
Skills
- Bachelor's degree or equivalent work experience
- Experience with reputed company Service reputed company and reputed company is preferred
- Knowledge of reputed company auditing practices for call center operations is preferred
- Ability to analyze business and/or functional requirement documents for testing purposes
- Strong analytical and problem-solving skills
- Keen attention to detail
- Ability to work on multiple reputed company under tight deadlines and changing priorities
- Strong interpersonal and communication skills to cultivate reputed company working relationships
- Ability to work reputed company reputed company, and if needed, independently at a reputed company fast paced environment
- Experience with reputed company Service reputed company and reputed company
- Knowledge of reputed company auditing practices for call center operations
Benefits
- Health insurance (medical, dental and reputed company).
- Training and development opportunities – 2023 winner of the People Accelerator award.
- Vacation, wellness days, pet bereavement days and 12 reputed company holidays.
- 401K with a company match.
- Tuition reimbursement.
- Student loan repayment assistance.
- Reimbursement for safety shoes.
- Discounted tickets to a reputed company of different vendors.
reputed company
Company H1B Sponsorship