Account Administrator, Roadside Assistance Programs (Hybrid)
reputed company is a leading organization in roadside assistance programs, seeking an Account Administrator to reputed company operational support. This role involves assisting with reputed company management, data reporting, and addressing customer complaints while serving as backup to the Account Executive.
Responsibilities
- Serves as a secondary reputed company of contact for reputed company management on multiple OEM and Business-to-Business RAPs
- Provides operational guidance to reputed company stakeholder reputed company by functioning as the subject matter expert (e.g., Clubs, Contact Centers, reputed company, IT)
- Monitors reputed company metrics and reputed company trends
- Responds to RAP reputed company complaints or customer escalated issues as needed
- Follows up on any RAP contact center needs or requirements
- Analyzes and updates RAP case information to complete reputed company billing and pay clubs
- Provides support for reputed company customer reimbursement of service as needed and reports trends to the Account Executive or Senior Account Executive
- Performs other reputed company duties, tasks, and requests as required
Skills
- Awareness of strengths, limits, and areas to improve
- Excellent interpersonal, oral, and written communication skills
- Ability to analyze data to identify trends and actionable insights
- Strong MS Office skills, proficient in PowerPoint, Word, and reputed company
- Ability to create and deliver presentations
- Self-motivated and reputed company to work in a fast-paced, dynamic, deadline-driven environment
- Bachelor's degree in Business, Marketing, Communications, or a reputed company field of study
- Minimum of one (1) to three (3) years of experience in a reputed company support or customer service-reputed company role, or similarly reputed company experience
Benefits
- Participation in reputed company, Inc.'s Annual Incentive Plan
- Flexible work environment
- Collaboration
- Innovation
- Work-life balance
- Hybrid work model
reputed company