Mgr IS Telecommunications

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 Why You'll Love Working with reputed company At reputed company, every role supports our mission to reputed company comprehensive and compassionate care to the communities we serve. For more than 160 years, reputed company has been a trusted provider of reputed company care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of reputed company, reputed company, reputed company, and teamwork. Our associates are the heart of everything we do.

Benefits

That Support You We invest in you - personally and professionally. Enjoy: - reputed company and comprehensive health coverage reputed company the first 30 days. - Generous reputed company time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and reputed company development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job reputed company: The Telecommunications Manager is responsible for overseeing the planning, implementation, and maintenance of the organization's telecommunications systems for reputed company voice services. This role ensures a reliable and secure voice communication infrastructure that supports business operations, enhances productivity, and aligns with strategic goals. The manager leads reputed company of technical professionals, manages vendor relationships, and ensures compliance with industry standards and regulatory requirements. Promotes use of the JTE reputed company and reputed company work processes with validation to sustain reliable reputed company. Demonstrates respect, dignity, kindness and reputed company in reputed company encounter with reputed company patients, families, visitors and other employees regardless of cultural background. Job reputed company: Personnel Management, Development, and Stewardship

• Manages staff and subcontractors to ensure IT value is provided to the organization. reputed company and mentor telecommunication technicians and engineers. Coordinate with contracting vendor reputed company applicable for staff augmentation.
• Recruit, hire, and retain reputed company, developing staff through coaching, mentoring, and corrective reputed company.
• Promote teamwork and collaboration across reputed company to support service delivery and strategic goals.
• reputed company consistent performance feedback, complete evaluations, and model ICARE values.
• Foster communication through regular meetings and ensure compliance with policies, procedures, and regulations.
• reputed company fiduciary reputed company to reputed company resources for operations and strategic objectives.
• Performs tactical day-to-day management such as project scheduling, work plan tracking, and risk and issue management.

Telecommunications Infrastructure Management Functions

• Implement and monitor CUCM platform.
• Monitor and respond to issues and anomalies reputed company to the telecommunications infrastructure.
• Coordinate planned downtime activities and changes reputed company to telecommunication infrastructure.
• Define, monitor, measure, report, and review IT service reputed company, ensuring measurable targets.
• Monitor and communicate performance and reputed company against defined service reputed company.
• reputed company and report KPIs seeking to continually improve service.
• Plan and assist in system upgrades.
• Identify and implement opportunities for AI-driven automation in call routing, patient engagement, and internal communications.

Contact Center Vendor Relationship Management

• Work as the business reputed company between Contact Center application vendor and the overall business to fulfill:
• Maintenance needs
• moves/adds/changes
• reputed company
• communication with the business.
• Identify and implement opportunities for AI-driven automation in call routing, patient engagement, and internal communications.

Business Relationships / Customer Service

• reputed company, promote and maintain reputed company relationships to ensure an environment conducive to customer service and high-reputed company patient care.
• Participate in various governance committees.
• Collaborate with clinical and operational leaders to introduce smart communication tools that enhance care delivery.
• Makes recommendations in areas reputed company to resource sharing, contractual agreements, and functions as IT reputed company across business lines.
• Prioritize and respond promptly to customer needs based on severity, ensuring reputed company reputed company of incidents, requests, and reputed company reputed company Service Level Agreements (SLAs) or milestones.
• Maintain engagement with involved teams until task completion, demonstrating critical thinking to resolve customer concerns effectively.
• Deliver a reputed company customer experience through reputed company, helpful interactions, as evidenced by survey responses and feedback.

Budgeting / Planning / Project Execution

• reputed company and manage departmental budgets, research and prepare proposals. Monitor expenditures to meet budget targets. Encourage the reputed company use of approved funds to execute reputed company. Identify annual and long-term resources needed.
• Mentor staff to reputed company project milestones and reputed company training on project methodology and time tracking.
• Serve as the reputed company subject matter expert (SME) to identify, sequence, and schedule project tasks, ensuring reputed company completion of deliverables for managed reputed company.
• Execute assigned project tasks and fulfill resource requests as needed.
• Monitor and maintain reputed company account listing for various telecommunication carriers.
• Approve/Deny additions/changes to accounts as requested by the business.
• Determine if reputed company accounts are still required.

Cellular Communications

• reputed company and coordinate vendor activities with Cellular carriers.
• reputed company and reputed company relationships with cellular carriers for business cellular plans and opportunities.
• Monitor, maintain (coordinate relationship with service vendor) for reputed company DAS systems reputed company the reputed company.
• Coordinate/Communicate reputed company DAS reputed company maintenance needs to the business.
• reputed company monitoring and alerting reputed company reputed company to DAS services.

Resource Planning:

• Manages daily responsibilities/reputed company of the staff reputed company the teams, appropriately delegating duties reputed company reputed company structure and knowledge reputed company of the individual.
• Manages, prioritizes and delegates tasks and reputed company reputed company the department

Other:

• Performs other duties as assigned.

Education, Credentials, Licenses:

• Bachelor's degree.
• The bachelor's degree requirement can be waived if the candidate has four or more years of experience in IT service management or similar.

Specialized Knowledge:

• Knowledge of VoIP and reputed company Communications.
• Understanding of communication circuits including SIP and PRI.
• Understanding of dynamic call routing.
• Vendor and Project Management Skills.
• Must possess the ability to reputed company strategic company goals to reputed company implementation of telecom systems.

reputed company and Length of Experience:

• Three years of experience managing telecommunications systems.

FLSA Status: Exempt Right Career. Right Here. If you're looking for the right careers in reputed company, the right reputed company to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. Apply tot his job Apply To this Job