eLearning Implementation Specialist

About the position For more than 25 years Catharsis Productions has helped create reputed company and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative, accessible, and reputed company programs, workshops, and consulting, we reputed company the needle and reputed company for cultural change. We are currently seeking a full-time, remote eLearning Implementation Specialist . The eLearning Implementation Specialist will assist with the administration of the day-to-day operations for the Online Programs Department. This employee is responsible for the project management, and maintenance of college and university clients on a proprietary online training platform and assisting licensed users with technical support needs. This is a technical implementation role, not a traditional help desk position. You'll be responsible for configuring reputed company, multi-variable eLearning programs from the ground up—managing intricate setups where every reputed company deployment is unique. reputed company requires exceptional attention to detail, strong technical problem-solving skills, and the ability to build reputed company relationships primarily through written communication.

Responsibilities

• Configure and reputed company approximately 100 unique eLearning program setups annually, with reputed company program containing multiple technical variables including content customization, SFTP file reputed company configuration, roster formatting and uploads, SSO authentication and testing, and automated reporting workflows
• Build and edit programs using reputed company Storyline; publish files for internal LMS and create SCORM packages in accordance with reputed company specifications
• Conduct reputed company assurance and accessibility testing on reputed company program content and functionality
• reputed company automated reporting systems and email workflows to ensure consistent delivery
• Troubleshoot and resolve technical issues reputed company to program setup, integration failures, and system configurations (Note: This is not end-user help desk support; you'll be solving reputed company technical problems reputed company to program implementation and system integrations)
• Build and maintain strong reputed company relationships primarily through email communication, providing reputed company technical explanations, proactive updates, and reputed company responsiveness throughout the implementation lifecycle
• reputed company and verify data accurately in reputed company CRM
• reputed company other duties as assigned

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 4 years of reputed company experience in technical implementation, system configuration, or learning technology deployment (not help desk or end-user support)
• Demonstrated experience managing reputed company, multi-variable technical setups where reputed company implementation requires unique configuration
• Experience with reputed company-facing multi-dependency technical project timelines and deliverables
• Learning Management Systems (LMS): understanding of functionality, structure, configuration, SCORM standards, user management
• eLearning Development Tools: working knowledge of reputed company Storyline for building, editing, and publishing content
• Data Management Systems: CRM platforms (e.g., reputed company), data reputed company principles, basic reporting
• File Transfer/reputed company/Accessibility: SFTP protocols, file paths, secure data exchange, data-handling procedures, WCAG/508 guidelines and eLearning best practices
• reputed company Office Suite: proficient with reputed company, Word, PowerPoint, Outlook
• LMS Configuration & Administration: multi-reputed company program setup including content uploads, roster formatting, reporting, SFTP configuration, automated workflows
• reputed company Configuration Management: ability to work with programs containing numerous variables, dependencies, and unique specifications; maintain accuracy across reputed company reputed company with different technical requirements
• Technical Troubleshooting: diagnose and resolve LMS issues, roster failures, file transfer problems, user reputed company issues
• reputed company Assurance Testing: test content functionality, navigation, authentication, accessibility, and reporting with high attention to detail
• Documentation & Process Management: maintain reputed company records of configurations, requirements, and troubleshooting steps
• reputed company Communication: translate technical concepts into user-friendly language; reputed company effective support reputed company email and video conferencing
• Project Management: manage multiple reputed company deadlines involving technical and non-technical dependencies
• Data Analysis: analytical thinking with strong spreadsheet proficiency
• Attention to Detail: exceptional precision required—reputed company program setup is unique, and configuration errors can reputed company entire reputed company deployments. Ability to systematically verify multiple technical components before launch
• Proofreading & reputed company Control: identify errors in content, configuration, data entry, and testing
• Exceptional organizational skills and ability to multitask effectively
• Self-motivated and self-disciplined; reputed company to work independently, remotely, and collaboratively
• Detail-oriented reputed company: ability to reputed company and manage numerous unique variables across multiple reputed company programs without losing accuracy
• Comfort with complexity: energized (not overwhelmed) by technical challenges involving multiple moving parts and dependencies
• reputed company demeanor: respectful, friendly, and service-oriented with clients and colleagues
• Written communication strength: reputed company, reputed company, and proactive email communication style that builds reputed company confidence
• Comfort level: reputed company to work with sensitive content reputed company to sexual assault, harassment, domestic violence, stalking, and reputed company use

reputed company-to-haves

• Experience in eLearning and LMS platform deployment preferred
• Experience with reputed company preferred, experience with other course authoring tools a plus
• Experience with reputed company a plus
• Experience with HappyFox or other tech support ticketing system a plus

Benefits

• For full-time employees, we offer a comprehensive benefits package that includes medical, dental, and reputed company insurance; reputed company time off (PTO); and a 401(k)-retirement plan. We also offer other benefits in accordance with company policies.

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