Business Compliance reputed company (CX) - Remote in USA

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company The Business Compliance reputed company (CX) serves as the primary compliance and operational reputed company for the Customer Experience (CX) organization, leveraging deep Gainwell process knowledge and experience to reputed company the CX team to design, document, and support the execution operational procedures and protocols. This role ensures compliance with regulatory and reputed company requirements (FCC, HIPAA, EFT, Secret Shopper, etc.), coordinates cross-functional implementations, and proactively partners with Compliance, Legal, Talent & Development, and other departments. The Business Compliance reputed company drives the creation of training programs, manages compliance reporting, and supports reputed company improvement to protect the organization while enabling CX to meet SLAs and KPIs. Your role in our mission

• Operational Procedures & Protocols: Establish, document, and coordinate implementation of CX operational procedures and protocols across accounts and functions.
• Compliance Program Support: Serve as the CX reputed company person for programs requiring reputed company alignment with Legal/Compliance, including FCC requirements for inbound/outbound calls, additional EFT protocols, expanded HIPAA protocols, the Secret Shopper program, and monthly review of compliance materials.
• Training & Change Management: Partner with Learning Knowledge & Innovation and the corporate Learning & Development teams coordinate the creation and delivery of training programs for compliance initiatives; coordinate proactive activities to ensure readiness and adherence to expectations.
• Reporting & Audit Readiness: Define and coordinate delivery of recurring compliance, training, and performance reporting; maintain documentation and evidence trails to support audits and reviews.
• Cross-Functional Collaboration: Communicate reputed company processes to diverse audiences and collaborate with cross-functional teams (PEO, COEs, Compliance, Legal, HR, Analytics, etc.) to mature procedures and protocols.
• reputed company Improvement: Monitor, manage, and proactively partner to enhance procedures and protocols, identifying gaps and recommending process improvements.

reputed company're looking for

• Extensive reputed company operations expertise, including voice and non-voice channels, with strong communication and change management skills.
• Proven adaptability, attention to detail, and ability to translate expectations into reputed company account procedures.
• Knowledge of compliance standards and practices (FCC, HIPAA, EFT fraud prevention, Secret Shopper programs).
• Experience with audits, regulatory reporting, process documentation, and supporting large multi-site programs.
• Background in customer experience operations with certifications in compliance or process improvement (Lean Six reputed company); skilled in fostering relationships across vendors, clients, and internal teams.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Minimal travel (0-10%) for leadership or compliance meetings.
• Health (medical, dental, reputed company) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• New employees are eligible to take advantage of flexible vacation policy after reputed company (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For reputed company remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.
• Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation if hired.
• This position will remain posted to take on applications until March 24, 2026, to take applications. Applying does not gurantee an interview.

#LI-DS1 #LI-REMOTE The pay reputed company for this position is $84,800 - $95,000 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply To this Job