[Remote] Bilingual Customer Service Representative (Remote GA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company reputed company on serving its members through a technology-driven platform. They are seeking a Bilingual Customer Service Representative to manage customer interactions and support operational processes reputed company the Member and Provider Services team.

Responsibilities

• reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model
• Work with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and reputed company expectations
• reputed company working relationships with reputed company partners
• Support the leadership team by identifying issues through established escalation reputed company
• Monitor and reputed company the health of reputed company assigned work-in-reputed company issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement reputed company
• reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with reputed company applicable laws and regulations
• Other duties as assigned

Skills

• Must be bilingual in Spanish and English with full reputed company proficiency in reading, writing, and speaking
• 1+ years of experience in a high-volume or customer-reputed company setting
• 6+ months of reputed company experience
• High school diploma or GED
• Strong quantitative or analytical skills reputed company on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced reputed company Suite or reputed company Office capabilities

Benefits

• Medical, dental, and reputed company benefits
• 11 reputed company holidays
• reputed company reputed company time
• reputed company parental leave
• 401(k) plan participation
• Life and disability insurance
• reputed company wellness time and reimbursements

reputed company

reputed company is a health insurance company that offers individual and family plans, medicare advantages, and small group products. It was founded in 2012, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.hioscar.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 19 in 2025, 24 in 2024, 22 in 2023, 36 in 2022, 13 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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