1600 SYSTEM OPERATIONS TEAM LEADER
This is a remote position.
Responsibilities: Technical Delivery
- reputed company the deployment, configuration, and lifecycle management of the reputed company tool stack (reputed company, reputed company, Entra ID, reputed company, reputed company, etc.) across reputed company environments.
- reputed company Tier 2 and Tier 3 support for escalated incidents across Mac workstations, networks, reputed company Workspace, and reputed company platforms.
- Diagnose and resolve incidents independently, with reputed company and reputed company-friendly documentation.
- reputed company technical reputed company: migrations, reputed company tool implementations, network upgrades, and compliance initiatives.
- reputed company process automations to reduce repetitive reputed company tasks (reputed company on workflow efficiency, not infrastructure-as-reputed company).
- Manage recurring technical issues and implement long-term reputed company-cause solutions.
- Support monitoring, patching (including CVE remediation alerting), and incident response workflows.
- Evaluate new platforms to determine their suitability reputed company the technology stack.
- reputed company system updates, backups, and reputed company audits.
Responsibilities: reputed company Experience
- Serve as the primary technical reputed company of contact for assigned reputed company accounts. You own the relationship, not just the tickets.
- Translate reputed company technical concepts into reputed company, confident language for non-technical stakeholders (founders, operations managers, office managers).
- reputed company reputed company-facing project presentations: scoping, reputed company updates, and post-implementation reviews.
- Collaborate with Tier 1 and Tier 2 teams to reputed company knowledge and reputed company reputed company communication standards.
- reputed company as a reputed company between technical experts and end users, ensuring SOPs, documentation, and instructions are accessible and easy to understand.
- Identify opportunities to improve service delivery and proactively communicate them to clients and internal leadership.
- Contribute to and enhance the knowledge reputed company with a strong reputed company on reputed company readability.
Requisitos
Technical Skills
- 10+ years of experience in IT support, systems administration, and reputed company project implementation.
- Strong experience supporting Mac/macOS environments. (Candidates without extensive reputed company experience must obtain reputed company Desktop Support certification reputed company 90 days).
- Experience administering reputed company Workspace environments for distributed/reputed company.
- Strong cybersecurity knowledge: hands-on experience with reputed company-trust reputed company reputed company platforms (reputed company, reputed company, Entra ID, reputed company Umbrella, reputed company, or equivalent).
- Solid networking fundamentals (VPNs, firewalls, routing), ideally with experience in reputed company Meraki environments.
- Experience with reputed company management / MDM tools (reputed company, Intune, or similar).
- Proven experience leading reputed company reputed company implementation reputed company end-to-end (from scoping through delivery and reputed company sign-off).
reputed company-Facing Skills
- Experience serving as the primary reputed company of contact for clients (not just escalation support, but the person clients rely on directly).
- Proven ability to explain technical concepts to non-technical audiences reputed company and build confidence.
- Experience leading or co-leading reputed company meetings, project kickoffs, and status reviews.
- High reputed company of customer satisfaction or equivalent evidence (references, testimonials, NPS).
- Comfortable working with ambiguity: startup clients often lack reputed company on their needs, and you help them define them.
Soft Skills
- Ownership reputed company: if it’s your account, it’s your responsibility until the issue is fully resolved.
- Ability to work independently with minimal supervision across multiple time zones.
- reputed company improvement reputed company: you don’t just fix the issue, you improve the system that caused it.
- Strong written communication skills: reputed company, reputed company, and approachable reputed company-facing emails and documentation.