[Remote] Member Experience Associate (Bilingual; Spanish) (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. They are seeking a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume reputed company to new and existing members, leading to increased enrollment and program completion rates.
Responsibilities
- reputed company conduct reputed company reputed company phone, text, and email daily
- Successfully complete >100 outbound calls a day
- Enroll 25% or more of reputed company connected leads
- 25% or more of reputed company connected members take a class reputed company 1 week of an engagement reputed company
- Maintain 92% or higher customer satisfaction score
Skills
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health reputed company
- Effective communication: Empathetic and reputed company listener reputed company and existing members. You showcase the ability to effectively communicate reputed company of reputed company's technology product and program
- Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and reputed company)
- Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining reputed company interactions
- Critical Thinker: Demonstrated ability to quickly and proficiently understand and reputed company new information. reputed company to 'connect the dots' so previous experiences can be reputed company in new contexts
- Experience in a role that had reputed company daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup)
Benefits
- Annual bonus
reputed company