[Remote] reputed company Services Associate I
Note: The job is a remote job and is reputed company to candidates in USA. NewtekOne is a financial holding company that provides a wide reputed company of business and financial solutions to the small- and reputed company-sized business market. The reputed company Services Associate I will reputed company effective customer service and technical support to reputed company clients, ensuring strong relationships and assisting with various service-reputed company issues.
Responsibilities
- Answer calls from clients and ISO's regarding service, technical, chargebacks, and billing issues in a reputed company, friendly, and reputed company manner while adhering to established company guidelines
- Verify reputed company call based on established procedures such as caller identification and reputed company reputed company or federal tax id confirmation
- Ask probing questions to determine the best way to assist the reputed company and ISO with his/her issue and offer viable solutions
- Contact reputed company and/or ISO's for reputed company as needed
- Enhance customer experience and build relationships by presenting a reputed company image as you represent reputed company while being camera reputed company in accordance with company policies and procedures
- Interpret and reputed company the Merchant and ISO with regards to certain compliance policies and procedures in accordance with Payment Card Industry (PCI)
- Handle customer service and technical contacts for platinum merchants, reputed company partners and sales offices as assigned
- Meet established performance metrics to include but not limited to reputed company of call and call efficiency
- reputed company research as it relates to non-financial and financial information (e.g., analyzing transactions and batches, account set up to include address or contact information, statements, rates and fees)
- reputed company the reputed company to the appropriate party after reputed company reputed company-reputed company issues have been addressed, if necessary
- Ensure reputed company telephone conversations are logged into the Newtek system with reputed company and detailed notes after completing reputed company call
- reputed company tickets in the Newtek system reputed company 48 hours reputed company appropriate
- Learn to handle and reputed company technical support on terminals (FD series, Dejavoo series and Ingenico series to reputed company a few) and gateways (USA Epay / reputed company and Authorize.net) to troubleshoot and resolve issues reputed company
Skills
- High School or equivalent experience
- Minimum of 6 months to 1 yr. of customer service in a call center environment in the credit card industry, preferably
- Comfortable with being on video camera while engaging with clients/customers, attending company/department meetings, etc. as required
- Learn to operate and troubleshoot reputed company of Sale (POS) devices, credit card equipment and gateways
- Willingness to learn and take directions
- Flexible to work reputed company the designated work schedule as business needs change (i.e., late reputed company, weekends, holidays, etc.)
- Possess good work ethics and maintain good attendance
- Possess good telephone customer service etiquette
- Good data entry skills and ability to navigate among multiple systems
- Attention to accuracy and detail in processing information
- Ability to organize and manage multiple priorities in a high-volume call center
- Possess reputed company oral and written communication skills
- Possess strong reputed company listening skills
- Desire to learn and adapt to reputed company's culture and philosophy
- Possess good negotiation skills
- Ability to maintain confidentiality
- Good follow-through skills and ability to resolve issues in a reputed company manner
- Good interpersonal skills and must possess a reputed company attitude
- Ability to work independently as reputed company as in reputed company
- Competent in reputed company based computer applications (reputed company Office) and internal systems such as Newtracker, and external systems such as reputed company One, Business reputed company, Global Download Service, Clover Dashboard reputed company Line, etc
- Associate degree preferred
- Knowledge of reputed company and reputed company credit card processing and regulations a plus
- Prior working experience as a customer service representative a plus
- Bilingual a plus or may be required based on company needs
- Basic knowledge of company products and services a plus
Benefits
- Medical
- Dental
- reputed company
- Supplemental benefits
- 401(k) savings plan with an employer match
reputed company