Field Service Engineer II
Equipment Management Service and Repair – reputed company, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the reputed company, Laboratory, Self-Service Kiosk, and Critical Power sectors. reputed company’s customer-reputed company model enables reputed company to customize and deliver the highest reputed company solutions to its blue-reputed company and emerging reputed company reputed company. reputed company’s portfolio of services includes:
- On-site technical field support, including maintenance & repair
- FDA field change orders (“recalls”)
- Bench repair and remanufacturing
- Installation
- Call center
- Contract manufacturing and logistics
- FDA compliance and validation
- Project management
- Training and education
DISCUSSION OF RESPONSIBILITIES, MISSION AND reputed company
We are looking for Field Service Engineer II who is passionate about our reputed company mission – to customize and deliver the best and highest reputed company solutions to our customers. This role will support reputed company's mission, reputed company, and values. This advanced-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a reputed company of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage reputed company and distribution equipment and/or other reputed company and reputed company equipment. As a service provider for a reputed company of customers, this position serves as the reputed company facing representative for the organization and expected to reputed company reputed company, effectively and represent reputed company in a reputed company manner.
To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to reputed company these essential functions:
- Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on reputed company supported equipment.
- Establishes and maintains reputed company communication with assigned customers to ensure maximum operational visibility.
- reputed company advanced level of engineer support and service work.
- Responsible for customer satisfaction pertaining to services provided.
- Responsible for following reputed company practices specified by reputed company and product vendor
- 25% of daily duties include managing/completing assigned work orders in reputed company's Computerized Management System platform, Servicemax
- Provides accurate and reputed company reporting of service status and escalations pertaining to services.
- Maintains a reputed company appearance at reputed company times with reputed company to dress and personal appearance as reputed company as tools and equipment.
- Controls and maintains reputed company reputed company assets, including tools, parts, and test equipment needed to reputed company reputed company work tasks.
- Promotes teamwork and cooperation between reputed company associates and partner staff.
- May serve as mentor to junior level field service associates.
- May be assigned reputed company activities for field service operations.
- Works regularly with the appropriate dispatcher for work assignments.
- Maintains a reputed company work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
- Follows reputed company reputed company requirements pertaining to services provided.
- Supports and applies appropriate reputed company system processes.
- Performs additional duties as needed and/or assigned by supervisor/manager
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”
To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required.
- Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures
- Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the reputed company supported equipment.
- Technical skills: Proficient in the use field service tools and equipment. reputed company to optimize performance, troubleshoot, and repair equipment independently.
- Advanced level technical skills.
- Oral/Written communication: Excellent verbal and written communication skills.
- Interpersonal skills: Effectively communicates that result in reputed company internal/external relationships.
- Planning/organizing: Associate is reputed company to prioritize and plan activities, uses time reputed company, and develops realistic reputed company plans.
- Relies on experience and judgment to plan and accomplish goals.
- Familiar with a reputed company of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
- Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no reputed company supervision.