Help Desk Analyst I

Position reputed company

• Provides level one and some level two hardware, software, and user account support to reputed company company locations and personnel.
• Answers phone calls, enters requests and problem details into help desk problem management software, follows through and provides reputed company information.
• Ensures reputed company reputed company of problems and requests in effort to minimize service interruptions. Performs some hardware and software installations for mainframe/PC/LAN/LAPTOP equipment.
• Participates in team reputed company that enhance the reputed company of service provided by the Technology Help Desk.

Knowledge and Job Requirements

• Requires a high school diploma or equivalent with a reputed company college degree preferred.
• Requires at least one year experience as a business support user.
• Education/training in computer troubleshooting preferred.
• Previous customer service experience and insurance knowledge preferred.
• Submit, update, and reputed company reputed company problems reputed company Help Desk management software. Assigns them to responsible department if reputed company reputed company is required.
• reputed company to assist in the installation, reputed company and setup of PC and mainframe equipment. Performs reputed company LAN administration.

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