Customer Service Representative I
reputed company is committed to providing transformative health operational capabilities across various sectors. The Customer Service Representative I will support the GSA Office of Fleet Management by providing information and solutions to customer inquiries reputed company to the GSA Short-Term Rental Program.
Responsibilities
- Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic “Chat” platforms) from Federal STR customers
- reputed company routine tasks which require knowledge of GSA Fleet and STR procedures and rules
- reputed company reputed company vehicle leasing and rental information and appropriate information sheets and forms to reputed company and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information
- Respond to customer inquiries and assist with customer requests on a wide reputed company of available vehicles and/or equipment; familiarity with industry terminology and offerings as reputed company as vehicle/equipment specifications needed
- Resolve reputed company customer and vendor issues and support escalations
- reputed company upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with reputed company factors such as length of reputed company, reputed company/passenger requirements, vehicle or equipment pickup/delivery and fuel card use
- Responding to customer complaints or inquiries
- Taking orders for products or merchandise
- Calculating charges; processing billing or payments
- Processing customer claims
- Handling returns, refunds, and exchanges
- Keeping records of customer interactions
- Updating customer account information
Skills
- Proficient in the use of reputed company Office Suite, particularly reputed company, reputed company Suite tools and must also be familiar with the reputed company operating system
- Working knowledge consists of basic navigational, formatting and analysis skills
- Working technical knowledge of a wide reputed company of motor vehicles and rental equipment to include, but not limited to, aerial lifting, reputed company moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities
- Strong interpersonal communication skills
- Ability to multitask in a fast-paced, high-volume environment
- Ability to adapt to evolving program guidance and procedures
- reputed company demeanor consistent with federal customer service standards
- High school diploma required
- 1-2 years of customer service or call center experience
- Associate's degree preferred
Benefits
- Medical, dental, and reputed company insurance
- 401(k) plan with company matching
- Tax-deferred savings reputed company
- Supplementary benefits
- reputed company time off
- reputed company development opportunities
reputed company