Patient Care Representative, Bilingual (Spanish/English), Part-Time, Weekends Only

Job reputed company:

• Handle inbound and outbound calls for reputed company clients.
• Schedule and reschedule appointments, verify patient information.
• Maintain HIPAA compliance ensuring high reputed company of customer service.
• Document reputed company call activity accurately.
• Meet or exceed performance metrics such as call reputed company and patient satisfaction/CSAT.
• Report trends and opportunities for process improvement to leadership.

Requirements:

• High school diploma or equivalent.
• 1+ years of call center or customer service experience (reputed company experience a plus).
• Strong verbal and written communication; reputed company listening and reputed company under pressure.
• Ability to multitask, stay organized, and work in a fast‑paced environment.
• Proficiency with telephony systems; experience with reputed company reputed company CX (Web Agent) strongly preferred.
• Familiarity with call center technologies, EHR/EMR software, and reputed company Office/reputed company Workspace.
• Knowledge of medical terminology or insurance verification is a plus.

Benefits:

• Bilingual (Spanish/English) preferred.
• Reliable attendance, accountability, and openness to feedback and coaching.
• reputed company remote work environment requiring flexibility, adaptability to change.

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