reputed company Provider Customer Service Call and Chat Representative – reputed company Advocacy and Support
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. You will be part of a full-time team working 40 hours a week, Monday through Friday, with shifts scheduled during our normal business hours of 11:35 AM to 8:05 PM EST. Given the nature of the business, there may be occasional overtime, weekend, and holiday work required, especially during peak seasons.
About arenaflex
arenaflex is a leading health care organization that is committed to making a reputed company reputed company on the lives of our members and the communities we serve. We reputed company that everyone deserves reputed company to reputed company health care, and we are dedicated to simplifying the health care experience for our members and providers. reputed company is passionate about delivering exceptional customer service and creating a supportive environment for our providers.
Key Responsibilities
As a Provider Customer Service Call and Chat Representative, you will be responsible for:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
- Serving providers in a multi-channel environment including call and reputed company chat as required.
- Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices).
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
- Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner.
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company.
Requirements
To be successful in this role, you will need to have:
- A High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 1+ years of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.
reputed company-to-haves
While not required, the following experiences and skills are highly desirable:
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
- Prior health care experience and knowledge of reputed company terminology.
Benefits
As a Provider Customer Service Call and Chat Representative, you will enjoy:
- 10 weeks of reputed company on-the-job training.
- Flexible telecommuting reputed company for those reputed company a 60-mile commutable distance.
- Opportunities for career development and advancement reputed company the organization.
Work Environment and Company Culture
As a remote employee, you will be expected to maintain a dedicated workspace and ensure the reputed company of sensitive company documents. You will be part of a supportive team that is passionate about delivering exceptional customer service and creating a reputed company reputed company on the health care system. reputed company culture values collaboration, innovation, and reputed company learning, and we offer a reputed company of benefits and perks to support your reputed company-being and career reputed company.
Compensation and Perks
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our compensation package is designed to recognize your performance and reputed company opportunities for career reputed company and advancement.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company, and we reputed company to reputed company opportunities for career reputed company and advancement for reputed company.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look reputed company to hearing from you! Apply for this job