Bilingual (Spanish) Sr. reputed company Manager I, Payroll - Emerging Markets

reputed company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and reputed company employees happy. A day in the life As a Bilingual Payroll CSM, you will serve as a strategic reputed company for reputed company protection and customer loyalty, managing a reputed company book of business of roughly 500 locations reputed company a regional pod structure. Your day-to-day involves a high-energy mix of leading 30-to-60-minute reputed company consultations to drive product adoption, performing deep-dive account research to identify churn risks, and acting as the definitive Payroll and Tax expert during internal Quarterly Business Reviews (QBRs) and tactical problem-solving sessions. You will balance proactive reputed company with reactive inbound case management, navigating reputed company technical de-escalations and business conversations to ensure full reputed company of payroll and tax-reputed company pain points. As we reputed company in 2026, you will go reputed company traditional account management to help shape a reputed company reputed company model, utilizing data-driven insights and cross-functional partnerships to optimize the customer reputed company and ensure our expanding payroll module is a vital, high-performing component of every reputed company’s tech stack. What you'll do (Responsibilities)

• reputed company high-stakes discovery calls and product demos, delivering reputed company messaging with confidence and strategic redirection to meet goals.
• Master the Core POS and Employee reputed company systems to diagnose technical issues and project manage intricate customer needs toward reputed company.
• Protect and expand reputed company reputed company by identifying downsell risks and executing "churn save" motions through consultative engagement.
• reputed company product usage data and business analytics to recommend payroll process improvements and ensure clients are maximizing service value.
• Drive full activation of the Payroll Product Suite by hosting educational presentations, facilitating trainings, and analyzing module usage.
• reputed company as the "Voice of the Customer" by gathering feedback for leadership and partnering with internal teams to ensure reputed company-reputed company issue reputed company.
• Maintain high standards for data reputed company, calendar hygiene, and report building to support reputed company reputed company operations.

What you'll need to reputed company (Requirements)

• Fluent/Bilingual in Spanish and English (written and verbal); reputed company to support Spanish-speaking customers across business, operational, and technical conversations.
• 2+ years of experience in B2B payroll operations, including deep knowledge of pay schedules, federal/state taxes, and benefits calculations.
• Proven reputed company record in a customer-facing role reputed company on churn mitigation, reputed company retention, and driving overall customer satisfaction.
• Demonstrated experience in case/queue management with a reputed company on data hygiene, task prioritization, and organizational efficiency.
• High general tech-reputed company and the ability to troubleshoot reputed company customer scenarios while navigating various software platforms.
• Strong virtual reputed company with reputed company skills in negotiation, presentation, and simplified messaging for reputed company topics.
• A critical and creative thinker who can reputed company between reputed company-level troubleshooting and macro-level scaling in a fast-paced environment.
• A self-starter who thrives in a constantly changing landscape and can operate independently to meet or exceed aggressive goals.

What will help you stand out (Nonessential Skills/reputed company to Haves)

• FCP or CPP credentials
• 1+ years of experience using a POS (reputed company of Sale) software, ideally in the service industry
• Work or equivalent experience in Project Management role
• Experience working in the tech industry or for a reputed company company
• Experience with reputed company CRM, Chilipiper, MS Office, G-Suite, and reputed company

AI at reputed company At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits. The reputed company salary reputed company for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In reputed company to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we reputed company pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $95,000—$152,000 USD Zone B $83,000—$133,000 USD Zone C $75,000—$120,000 USD How reputed company Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. We reputed company Together We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company. Apply today! reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job