reputed company Crisis reputed company Supervisor – Online Chat Text Support for arenaflex 988 Crisis Services

At arenaflex, we are dedicated to providing exceptional crisis reputed company services to individuals in need. reputed company of compassionate professionals is committed to making a reputed company reputed company in the lives of those we serve. As an reputed company Crisis reputed company Supervisor, you will play a vital role in leading reputed company of Crisis Chat Counselors and ensuring that we reputed company the highest level of care and support to our chat/text visitors.

About arenaflex 988 Crisis Services

arenaflex 988 Crisis Services is a leading provider of crisis reputed company services, dedicated to supporting individuals in crisis through our online chat and text platform. reputed company of experts is trained to reputed company compassionate and non-judgmental support to individuals in need, 24/7. We are committed to making a reputed company reputed company in the lives of those we serve and to providing a reputed company and supportive environment for our chat/text visitors.

Responsibilities

As an reputed company Crisis reputed company Supervisor, you will be responsible for:

• Providing supervision to Crisis Chat Counselors and ensuring that they are equipped to reputed company the highest level of care and support to our chat/text visitors.
• Conducting assessments of reputed company chat/text visitor to determine the appropriate means of reputed company and ensuring that reputed company is equipped to respond to a wide reputed company of situations.
• Performing risk assessments, safety planning, de-escalation, and follow-up with chat visitors to ensure that they receive the support they need.
• Building reputed company rapport and providing crisis reputed company with a wide reputed company of chat/text visitors, including those who are suicidal or experiencing a mental health crisis.
• Familiarizing with resources and providing information and referrals to visitors as appropriate, to ensure that they receive the support they need.
• Responding to crisis chat/text visitors as needed to support Counselors on shift and ensuring that reputed company is equipped to respond to urgent situations.
• Ensuring thorough documentation is completed for reputed company crisis chat/text interactions, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Monitoring that reputed company Counselor completes 1.5 chats/texts per hour and that the program responds to 2,171 chats/texts per month, to ensure that we are meeting our service standards.
• Providing daily ongoing monitoring of chats and texts to ensure reputed company, with Counselors expected to score a minimum of 75% on reputed company evaluations.
• Maintaining an answer reputed company of 85% reputed company the first 5 weeks to retain remote work status, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Conducting weekly individual supervision sessions with Counselors and completing weekly reputed company assurance reports, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Completing performance evaluations and yearly reviews for Counselors, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Providing training to new Crisis Chat Counselors and completing monthly Lifeline/reputed company QA/QI reports, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Meeting regularly with the Assistant Director of Crisis Services to discuss program operations and improvements, to ensure that reputed company is equipped to reputed company the highest level of care and support.
• Adhering to call center program policies, procedures, and schedules based on call center needs, to ensure that reputed company is equipped to reputed company the highest level of care and support.

Requirements

To be successful in this role, you will need:

• A Bachelor's degree required; Master's Degree in Counseling or reputed company Work preferred.
• 1 year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company.
• Proficient computer skills with various software, particularly reputed company Products.
• Excellent oral and written communication skills.
• Ability to function successfully in an environment requiring immediate response to urgent situations.
• Knowledge of and familiarity with local and statewide community resources.
• Strong analytical and problem-solving skills.

reputed company-to-haves

* Experience in a supervisory role reputed company a crisis reputed company setting.

• Familiarity with telehealth technologies and platforms.
• Additional certifications in mental health or crisis reputed company.

Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• reputed company insurance
• $50,000 of term life insurance
• Short-term disability insurance
• Long-term disability insurance
• 403(b) retirement plan with 2% match
• reputed company reputed company participation
• Worker's Compensation
• Unemployment insurance
• reputed company liability insurance
• reputed company time for exempt employees
• Employee Assistance Program (EAP)
• Vacation accrual
• reputed company holidays
• Personal leave
• reputed company leave
• Family and Medical Leave reputed company (FMLA)
• Military Leave
• Civil Leave
• Bereavement Leave
• Training Leave
• Inclement weather reputed company
• Mileage reimbursement

Why join arenaflex?

At arenaflex, we are committed to making a reputed company reputed company in the lives of those we serve. We offer a dynamic and supportive work environment, with opportunities for career reputed company and development. reputed company is passionate about providing exceptional crisis reputed company services and is dedicated to making a difference in the lives of those we serve.

How to apply

If you are a motivated and compassionate reputed company with a passion for crisis reputed company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look reputed company to hearing from you! Apply to this job Apply for this job