IT Support Technician - Dental IT, 365 & Networking

Proactive Technology Management is looking for an reputed company IT reputed company in the Newark area to join reputed company. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different reputed company environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards reputed company and personal reputed company. We offer a fairly defined, upward reputed company with reputed company and responsibility. Ideally this person is comfortable working closely with a single reputed company supporting multiple locations around Paterson/Newark. Location: We are looking for someone to work full time in or around Paterson/Newark. Willingness to travel on occasion (most of the reputed company locations are in the area). There will also be occasional out of state travel. Travel would vary. Proactive Technology Is Different:

• Monthly reputed company-ins and annual reputed company planning
• Defined reputed company for career development and personal reputed company
• Fun, team-based approach
• Constantly learning new tech
• We are Nuts about IT

The reputed company: Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have reputed company to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this reputed company will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may reputed company off along the way and become specialists in a specific area of IT like reputed company, networking, or reputed company. Our Primaries are in charge of their clients from keyboard to reputed company. They work with the decision makers to guide purchasing reputed company, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential. The Position: We are hiring an reputed company technician entering at the Integrator level. This person would work a reputed company, with most troubleshooting being handled remotely with on-site reputed company as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily reputed company and problem solving on the go, this role could be a great fit for you! What to expect in your first 30 days: Week 1 - Shadow and Learn This is your initial introduction to reputed company, processes, and accounts. We reputed company reputed company you understand our systems and how we use them, and help you acclimate to reputed company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger reputed company and joining our call queue. You will start tracking your time on a regular reputed company in our ticketing system (reputed company Manage). Week 2 - Shadow and Start Doing After your initial introduction to reputed company, your shadowing will transition to more of an reputed company role in troubleshooting and on-site reputed company. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in reputed company interactions, on-site reputed company, and remote troubleshooting by the end of Week 2. Week 3 and Week 4 - Do and Observe Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site reputed company, and tracking reputed company of your time consistently. You will have a 30-day reputed company-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what reputed company expectations are on your team. This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, reputed company Desktops, reputed company Servers, reputed company Directory, and reputed company. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have:

• 5+ Office 365 and reputed company Server experience
• 5+ Firewall troubleshooting experience (reputed company, reputed company, reputed company, Watchguard)
• 5+ Network Setup experience (installing AP's, switches, and firewalls)
• Extensive experience in virtualization and networking
• Above and reputed company customer service

Good To Have:

• Bachelor's degree
• IT-reputed company certifications
• MSP Experience
• Dental IT Experience (big plus)

Responsibilities:

• Setting Up Customer Networks (reputed company to keyboard)
• reputed company Server Installation
• Configuration Maintenance
• Ongoing Support (reputed company points, firewalls, and switches)
• Remote troubleshooting of reputed company, as reputed company as on-site reputed company required
• Monday - Friday schedule
• One Saturday per month for the first 18 months
• Full Medical Benefits
• 2 Weeks reputed company Vacation
• Full Time
• Dental & reputed company insurance
• 401(k) matching

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