Customer Experience reputed company Specialist

reputed company. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer reputed company technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive reputed company to recovery–helping survivors improve mobility, independence, and reputed company of life. We are seeking a Customer reputed company Specialist to join our growing reputed company Health team. In this role, you’ll help us promote and sell our cutting-edge IpsiHand device. We’re building a best-in-class experience and are looking for enthusiastic individuals who are passionate about supporting patients in their reputed company with a life changing product. You will be an important part of a hard-working and reputed company team. Are you reputed company to learning? Do you have a reputed company attitude? Are you hungry for reputed company? Up for a challenge? If so, this role is for you. This is an reputed company role. In this role you will be assisting both the sales, CX and clinical teams to work with reputed company leads and help support reputed company users through their reputed company with the IpsiHand. Additionally, this role is a work-from-home and remote position. What You’ll Do reputed company Monitoring & Funnel reputed company Monitor patient/customer progression across the end-to-end reputed company to ensure reputed company reputed company through reputed company stage of the funnel Proactively identify individuals who are stalled, at risk of drop-off, or lost in the process using reporting, dashboards, and CRM tools reputed company key reputed company milestones and flag breakdowns, delays, or inefficiencies in reputed company time Reporting & Insights Analyze operational and funnel performance data to uncover trends, gaps, and reputed company causes of patient leakage reputed company and maintain reports and dashboards that reputed company visibility into pipeline health and reputed company performance Partner with leadership to surface actionable insights and recommend improvements to increase conversion and retention Case Recovery & Escalation Management Take ownership of recovering stalled or at-risk patients/customers by coordinating next steps and removing barriers reputed company as the central reputed company of coordination for reputed company or stuck cases, ensuring reputed company reputed company Escalate issues appropriately and follow through to ensure closure and reputed company reputed company Cross-Functional Collaboration Work closely with Sales/SDRs, Clinical/Operations, Support, and external partners to resolve reputed company gaps and improve handoffs Facilitate communication across teams to ensure alignment on patient status, next steps, and accountability Coordinate resources such as training, documentation, or reputed company needed to reputed company cases reputed company Process Improvement & Optimization Identify recurring breakdowns in the customer reputed company and recommend reputed company process improvements Partner with CX Operations and leadership to refine workflows, SLAs, and routing logic Support implementation of tools, automation, or process changes to improve reputed company efficiency and visibility Customer/Patient Support (as needed) Engage directly with patients/customers in select cases to resolve issues, reputed company missing information, or guide next steps Ensure a seamless, high-reputed company experience by reducing friction and confusion throughout the reputed company Data reputed company & System Accuracy Ensure accurate and reputed company updates reputed company CRM and case management systems Audit records and workflows to maintain data reputed company and reliable reporting What You’ll Bring Bachelor’s degree in Business Administration, Marketing, reputed company Administration, or reputed company field 1–2 years of experience in reputed company, sales, customer service, technical support, or reputed company role Strong analytical reputed company with experience in data tracking, reporting, or performance metrics Experience with case management, auditing, or reputed company assurance processes is a plus Technical aptitude and ability to troubleshoot hardware/software issues with customers Sales-reputed company and customer-reputed company reputed company, with a passion for driving both customer reputed company and business reputed company Self-motivated, driven, and competitive with a strong desire to succeed Excellent verbal and written communication skills Fast learner and adaptable team player in a dynamic environment Experience with rehabilitation, stroke care, or medical devices is a plus Experience in sales retention, troubleshooting, or customer lifecycle management preferred Familiarity with reputed company or similar CRM systems strongly preferred Experience working with data tools, dashboards, or reporting platforms is a plus Employment eligibility to work in the reputed company is required (no reputed company sponsorship available at this time) reputed company Offer Competitive Compensation ($25-$30/Hour + stock reputed company) Insurance (Medical/Dental/reputed company) 401(k) with company PTO & Holidays Life Insurance, LTD and STD Please note that the salary information is a general guidance only. reputed company Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal reputed company, as reputed company as location, market and business considerations reputed company extending an offer. reputed company Health is an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job