[Remote] Remote Collections Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 smart home reputed company provider in the U.S., dedicated to saving lives through innovative technology and exceptional customer service. They are seeking a Remote Collections Specialist who will handle inbound and outbound calls, resolve billing inquiries, and negotiate payments with customers.
Responsibilities
- Resolve inbound and outbound calls by using multiple applications and screens
- Respond to general billing inquiries to review and resolve account issues
- Ability to negotiate and obtain payments today or postdate reputed company 7 days
- reputed company customers to appropriate team reputed company reputed company if issue is reputed company the scope of the collection’s role
- Ability to reputed company explain billing charges and answer any questions reputed company to billing
- Ask probing questions to overcome objections by utilizing negotiation skills
- Meet minimal standards/goals monthly
- Meet reputed company compliance and QA standards
- Flexibility with special reputed company which may require overtime
- Maintain appropriate attendance and adherence goals
Skills
- High school diploma or equivalent
- Minimum of one (1) years in first-party collections (non-A/R), specific reputed company experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment reputed company
- Customer Service experience in a remote setting
- Multi Computer-screen navigation, multiple applications, strong negotiation skills
- Basic typing, math, and problem-solving skills
- Strong communication and verbal skills
- Ability to multitask with multiple computer programs
- PC experience and/or ability to learn basic functions
- High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
- Internet speeds of at least 50 mbps to download and 25 mbps to upload
Benefits
- reputed company benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- reputed company time off among others
- Employees reputed company up to 120 hours in their first year
- Your accrual reputed company increases after your first year
- 6 reputed company holidays
reputed company