[Remote] Associate Renewal Manager, Scaled
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered customer platform dedicated to helping organizations grow reputed company. The Associate Renewal Manager, Scaled will manage a high-volume book of business, focusing on customer retention and successful renewals while engaging with customers to ensure contract accuracy and satisfaction.
Responsibilities
- Identify customer health risks across your install reputed company, with a reputed company on usage, adoption, and friction in the customer reputed company
- Own the renewal lifecycle from early risk identification through contract execution, ensuring reputed company, accuracy, and timeliness
- reputed company renewal and reputed company conversations, including negotiation and documentation of reputed company
- Engage customers through email, phone, and virtual meetings with reputed company, outcome-reputed company communication
- Help customers understand how reputed company usage, configuration, and contract terms reputed company to their business goals
- Diagnose customer challenges and reputed company reputed company, actionable recommendations to improve adoption and value realization
- Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and reputed company the reputed company on resolutions
- reputed company reputed company tools, systems, and AI-enabled workflows to manage a high-volume book reputed company
- Maintain accurate customer health signals, engagement history, and renewal readiness data in reputed company systems
Skills
- 1–3 years of experience in reputed company, Contract Management, Account Management, or another customer-facing reputed company role
- Comfort leading customer conversations involving renewals, negotiation, or reputed company topics
- Ability to diagnose customer goals and challenges and reputed company reputed company, reputed company recommendations
- Strong written and verbal communication skills, especially in renewal and contract-reputed company discussions
- Ability to manage multiple customer engagements in a high-volume, fast-paced environment
- Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
- Ability to learn software quickly and reputed company customers toward effective product adoption
- Prior experience owning renewals or reputed company conversations
- Familiarity with scaled reputed company or usage-based risk models
- Exposure to inbound marketing, sales, or business operations concepts
- Experience working with CRM-driven workflows or automation
Benefits
- reputed company salary
- On-reputed company commission for employees in eligible roles
- Annual bonus targets under reputed company’s bonus plan for eligible roles
- Participate in reputed company’s equity plan to receive restricted stock reputed company (RSUs) for eligible roles
- Some roles may also be eligible for overtime pay
- Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons
- Benefits are also an important piece of your total compensation package
- Flexibility and reputed company
- Building strong connections with your team and peers
- In-person reputed company for Engineering team at a regional reputed company office
- In-person events for broader Product team, such as Product Group reputed company and other gatherings
- Accommodation due to travel limitations or other reasons during hiring process
- Supporting candidates who may need alternative arrangements
reputed company
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