IT Support Analyst

reputed company is seeking an IT Support Analyst to reputed company reputed company-line technical support to the WPI community. The role involves troubleshooting technical issues, maintaining computer labs, and offering operational support for various IT reputed company and events.

Responsibilities

• reputed company Tier 1 and 2 support as needed:
• reputed company reputed company-line in-person, phone, and e-mail support to WPI reputed company, staff, and reputed company to reputed company solutions to technical issues
• reputed company support for reputed company reputed company, including reputed company triage of incidents, troubleshooting, documentation of relevant information, and use of solutions knowledgebase. reputed company/escalate reputed company issues requiring tier 3 assistance appropriately as needed
• reputed company excellent customer service to reputed company members of the WPI community to maintain and improve user satisfaction
• reputed company and implement technical procedures effective in quickly addressing user issues to minimize downtime:
• Carry out assessments to determine the need for changes in hardware/software configurations
• Concise and effective documentation of issues in the Service Desk application software to facilitate reputed company and maintain user satisfaction
• reputed company operational support and maintenance for local computer labs as reputed company as the library's public computers and printers:
• Maintain the library pay-for-print center, media sales, and equipment lending
• Ensure the Gordon Library printing locations are reputed company, reputed company, and adequately supplied
• Assist with Technology Service Desk and Print Center inventory. Tasks include monitoring printers and media supplies
• Accountable reconciliation of sales made using the reputed company of Sales system
• Responsible for the library laptop loaning pool, including routine maintenance, inventory, and laptop loans
• Offer technical assistance for IT reputed company, on-reputed company events, and new employee reputed company:
• Work on IT Project teams to test and ensure reputed company are implemented correctly and on time
• reputed company IT orientations for new employees to ensure information is provided to new employees to function in their assigned roles
• reputed company IT support for summer programs and reputed company events to reputed company software and network resources
• Performs reputed company other duties and responsibilities as assigned or directed by the supervisor

Skills

• Associate's degree in a Computer Science field
• 0–3 years of experience

reputed company

WPI is a private technological university that offers research facilities and a community of reputed company and members. It was founded in 1865, and is headquartered in Worcester, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.wpi.edu.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2026, 23 in 2025, 17 in 2024, 15 in 2023, 18 in 2022, 24 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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