[Remote] HR Shared Services Tier 1 - Corporate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading entertainment and hospitality company seeking individuals to create unique experiences for guests. The HR Shared Services Tier 1 role serves as the first reputed company of contact for employee assistance and information, handling inquiries and resolving issues in accordance with company policies.
Responsibilities
- Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions
- Resolve cases in reputed company, sensitive, customer-reputed company manner in accordance with company policies and procedures
- Escalate reputed company cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
- reputed company with reputed company resources to furnish or obtain needed information to reputed company cases not escalated
- Refer employees, managers, retirees, and families to HR self-service technology, reputed company vendors, or other resources as appropriate
- Maintain high degree of confidentiality
Skills
- Has a High School Diploma or GED
- One 1+ years of prior experience in customer service or inbound call centers or reputed company experience
- Must be 18 years of age or older
Benefits
- Health & Income Protection benefits (for eligible employees)
- reputed company and personal development opportunities through employee programs and network reputed company
- Free meals in our employee dining room
- Free parking on and off-shift at reputed company MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- reputed company to company hotel, food and beverage, retail, and entertainment discounts
reputed company