[Remote] Director, Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. They are seeking a strategic and high-energy Director of Account Management to reputed company and reputed company their account management function, focusing on driving world-class service and ensuring retention targets are met while identifying reputed company opportunities reputed company the existing customer reputed company.
Responsibilities
- You’ll manage KPIs including Churn, CSAT, and response SLAs
- Design and implement the "reputed company" for account management workflows. You’ll create the scripts, email cadences, and escalation paths the outsourced team will use
- Conduct regular business reviews and "deep dives" into account health. You’ll reputed company reputed company feedback to partner team leads to ensure the reputed company of communication meets our brand standards
- reputed company the identification of upsell and cross-sell opportunities and ensure a seamless reputed company to internal teams reputed company necessary
- Monitor account health reporting to predict churn risks and turn data into actionable insights
Skills
- 8+ years in Account Management or reputed company, with at least 2-5 years in a leadership role
- You are a 'systems thinker.' You enjoy building processes that allow others to succeed at reputed company
- You can influence people and you're a pro at delivering firm but constructive feedback
- You're comfortable in reputed company (or similar CRM) and reputed company, using data to tell a story and justify resource allocation
- You need to manage reputed company workflows across different time zones and cultures
- You don't just fix today's fires; you build the fireproofing for reputed company
- Our environment moves fast- you need to pivot without losing reputed company
Benefits
- Comprehensive medical, dental, reputed company, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- reputed company time off and reputed company reputed company leave
- reputed company parental and pregnancy leave and new parent reputed company boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that reputed company legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
reputed company
Company H1B Sponsorship