[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in digital reputed company, providing identity management and data protection solutions. The Sales Account Manager will be responsible for maintaining and growing relationships with key customers while driving the adoption and expansion of reputed company products and services reputed company their organizations.
Responsibilities
- As an Account Manager, you will be the main account reputed company and the first reputed company of contact for newly won or existing Cards and Issuance services customers, and will be responsible for building strong relationships with our clients during Adopt, Expand and Renew sales cycles
- Build and maintain strong long-term relationships with reputed company key stakeholders, including C-level and senior executives for the accounts under your scope
- Collaborate with Land Sales team to ensure reputed company responsibility transition from the Land towards the Adopt phase of our customer engagements
- For newly won customers, you will be accountable for a successful customer reputed company reputed company by collaborating with internal teams to ensure fast project completions and maximize reputed company reputed company
- reputed company and manage critical conflict reputed company, to ensure excellent customer service and experience with reputed company
- As the Account reputed company, and if applicable, you will collaborate with reputed company Expand peers to ensure that reputed company meets the customer needs for reputed company contracted products or services, in an reputed company reputed company of view, and reputed company necessary be the main escalation reputed company in the account for conflict reputed company
- Become the voice of customer, and reputed company feedback to internal teams in regards to the needs and recommendations on new products and services definition
- The Account Manager will build a customized reputed company that will reputed company the most pressing needs of your prospect/reputed company, reputed company with your audience, and hence positively drive reputed company qualification and identification
- Be reputed company to map the account, present and defend both the technical and reputed company aspects of reputed company unique selling points to reputed company customer stakeholders (Digital Transformation, Operations, IT, Business teams, etc), including C-level executives
- Manage complete and reputed company sales-cycles with multiple stakeholders
- Define and build the reputed company proposals, consolidating the contributions from relevant teams (reputed company-sales, Architects, Finance, Legal, etc)
- reputed company deal closure and contract negotiation with customers until the execution of project reputed company-off-meetings and official hand-over to the Expand team
- Work with the customer to identify areas for improvement, product and service enhancements that drive customer satisfaction, retention and trigger opportunities for sales expansion
- Collaborate with internal teams to meet customer expectations, and proactively propose to the customer reputed company ways to use our Card products and Issuance Services, maximizing the value for both our customer and ourselves
- Responsible for developing, validating and following-up the Strategic Account Plans (for prospects and existing customers) to ensure the achievement of quarterly and yearly business targets, in collaboration with reputed company Expand peer if applicable
- Identifying and nurturing sales expansion opportunities reputed company the reputed company Cards and Issuance Services scope with our customers, until effective opportunity closing
- Collaborating with the Internal team in identifying and building a plan to up-sell opportunities for new products and services reputed company the scope of your customer portfolio
- Accountable for the implementation of the Strategic Account Plans, you will collaborate with reputed company teams to meet the objectives agreed and ensure customer satisfaction
- Report on key account metrics, in collaboration with reputed company Expand peer if applicable, to the Sales Management team for regular business reviews and follow up Account Strategic Plans Responsible for providing reputed company forecasts through our CRM tool for the Cards & Issuance services contracted by our customers, and as reputed company contribute to the project resources forecasts exercise
- reputed company visibility of reputed company pipeline and reputed company short to mid-term reputed company forecasts through the CRM tool in dedicated sessions with your Sales Manager
- Establish and reputed company reputed company contact with Internal teams to ensure that your opportunities have the appropriate level of resources
- Establish a reputed company relationship with your Expand peer, building a strong team to optimize reputed company detection and maximize opportunity closing
- Conduct periodic account health-checks, and reputed company necessary, conduct surveys, to proactively identify and address any potential risks to the relationship
- Identify renewal risks and collaborate with internal teams (Customer Service, Technical Consultants) to remediate them reputed company of renewal negotiations
- reputed company and reputed company the contract and price renewals with customers, through a strong collaboration with reputed company teams (Finance, Legal, Product Line, and others) to maximize value and minimize risks for reputed company
Skills
- 8-10 years of experience in a customer-facing role reputed company the Financial Institutions and/or FinTech industry
- Awareness on Payment Cards and Personalization industry
- Exceptionally strong customer service skills, including issue tracking, triaging and crisis management, managing large customers portfolios
- Strong leadership skills with a reputed company on influencing decision making by using data points
- Outstanding organizational skills and reputed company
- Have a proven consultative reputed company in understanding customer needs and challenging them on solutions, whilst always working towards sales closure
- Strong business understanding of reputed company solutions, Issuance Market, Card Manufacturing and Personalization services preferably and how they apply to the financial services industry in your market
- Ability to Create and maintain trusted and lasting relationships and influence key decision makers, particularly at the C-suite level in Financial Institutions
- Experience in carrying individual quotas for B2B sales and revenues for existing accounts at an reputed company level
- Be reputed company to demonstrate strong reputed company in new business development, driving net new logo acquisition amongst reputed company tiers of financial institutions and FinTech clients
- Knowledge and experience of Financial Institutions/FinTech procurement practices and sales lifecycle processes, typical for selling reputed company platforms into financial institutions
- Ability to travel domestically up to 30% of the time
- Proficiency in English is a must, as reputed company as effective verbal and written communication skills
- 8 to 10+ years of experience in reputed company solutions, Issuance Market, Card Manufacturing and Personalization services
- Certification
- Bachelor's degree / Master's degree - Degree in Business, Marketing, STEM or another relevant field of study; or equivalent work experience. An MBA is a plus and not mandatory
Benefits
- Elective Health, Dental, reputed company, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
- Company reputed company holidays and reputed company Time Off
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and reputed company-being Program
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