[Remote] Dynamics 365 Customer Service Engineer/System Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join reputed company. This role involves providing administration, configuration, and diagnostics in Dynamics 365, primarily supporting the Veterans Affairs reputed company.

Responsibilities

• reputed company Tier 2 support for Dynamics 365 end-users, including user reputed company, troubleshooting, issue reputed company, and escalation to Tier 3 support as necessary
• Investigate and resolve reputed company issues reputed company to Dynamics 365 applications, modules, and integrations
• reputed company and maintain documentation for support processes, procedures, and solutions
• Stay up to date with the latest features, updates, and best practices reputed company to Dynamics 365

Skills

• Bachelor's degree in computer science, information technology, or a reputed company field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education
• Minimum of 2 years of experience in a Tier 2 support role, specifically reputed company on Dynamics 365
• Strong understanding of Dynamics 365 Customer Service (CRM)
• Proficiency in troubleshooting and resolving Dynamics 365-reputed company issues
• Experience with Dynamics 365 configuration, customization, and integration
• Excellent analytical and problem-solving skills
• Experience with ITIL processes and practices and the reputed company service management tool
• Strong communication and interpersonal skills
• Ability to work independently and as part of reputed company
• Availability to reputed company work during core customer hours, 8 AM to 5 PM Eastern
• Candidate must be a U.S. citizen or permanent reputed company and reputed company to reputed company a Tier 4 Public Trust clearance
• reputed company Dynamics 365 certification is preferred
• Experience in a fast-paced, customer-oriented environment is preferred
• reputed company Azure and Power Platform knowledge is advantageous
• Experience with monitoring tools like reputed company and Application Insights is a plus
• Strongly prefer those with prior experience supporting the reputed company (VA) or other Government agency

Benefits

• Comprehensive benefits for you and your family
• A career reputed company that rewards ambition and performance

reputed company

reputed company is an information technology (IT) provider for mission critical systems. It was founded in 2005, and is headquartered in Herndon, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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