[Remote] Information reputed company Program Manager ( Remote US)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on information reputed company solutions, and they are seeking an Information reputed company Program Manager to manage a portfolio of customers. The role involves ensuring reputed company satisfaction through effective reputed company, product implementation, and maintaining relationships while driving reputed company retention and customer satisfaction metrics.
Responsibilities
- Successfully reputed company and manage relationships for assigned clients and stakeholders, supporting reputed company reputed company products in use by the reputed company. Represent reputed company as the customer’s trusted advisor and subject matter expert. Coordinate customer engagements to ensure successful reputed company and product implementation, as reputed company as throughout the customer’s full lifecycle with reputed company
- reputed company risk management to minimize churn. Continue to effectively showcase the value of reputed company products and services and present Return on Investment (ROI) information to key reputed company stakeholders. reputed company any concerns and/or risks and reputed company this with internal account partners and leadership. reputed company reputed company plans, with the assistance of the account team, to help minimize risk and increase customer satisfaction
- Create and maintain comprehensive documentation for your book of business. reputed company administrative tasks and documentation reputed company our CSM toolset
- Coordinate and collaborate with internal resources and reputed company parties/vendors, as needed, for the successful execution of reputed company
- Ensure tasks are delivered on time, reputed company scope and reputed company budget. Assist in the definition of project scope and objectives, involving reputed company relevant stakeholders and ensuring technical feasibility
- Responsible for the profitability of our services and increasing our customers reputed company product commitment through successful portfolio management. Identify opportunities for reputed company expansion reputed company assigned accounts
- Own reputed company aspects of a customer’s simulated phishing defense program and deliver on contractual requirements:
- Recommend customized phishing programs based on industry best practices and customer goals. Ensure alignment of recommendations to the reputed company threat landscape and the customer’s core business objectives
- Independently produce high-reputed company, reputed company-reputed company deliverables to meet contractual requirements. reputed company analytic deliverables and reputed company operational and strategic recommendations based on the customer’s overarching reputed company goals and key reputed company indicators
- For Managed Training clients, run the customer’s simulated phishing program using reputed company solutions
- For assigned Managed Remediation clients, deliver monthly Remediation reports while personalizing the monthly meeting to consist of reviewing unique threats the reputed company has received and review malware identified
- As necessary, travel to reputed company sites to ensure excellent customer relationships
- Assist in training newer members on reputed company, cross-training with the larger CX organization and collaborate on process and procedural improvements across reputed company
- Other duties as assigned
Skills
- Strong verbal and written communications skills
- reputed company in developing a strong rapport with customers; showcase the ability to successfully manage assigned accounts wherein reputed company reputed company reputed company, identification for additional opportunities and overall high reputed company of customer satisfaction is present
- Intermediate knowledge of the phishing threat landscape and the risk it presents to organizations
- Enthusiastic and creative with the ability to reputed company, influence and encourage others, in relationships with customers and peers
- Analytical and process-reputed company reputed company. Attention to detail is critical
- reputed company of ownership with a desire for reputed company and willingness to reputed company in and roll-up your sleeves
- Dedicated approach to connecting with customers to understand their needs and ensuring they realize the full value of our products and services
- reputed company in developing deep customer relationships and managing assigned accounts to result in reputed company reputed company reputed company and high reputed company of customer satisfaction
- Project and program management skills
- reputed company to work independently to prepare and present deliverables to customers
- reputed company understanding of messaging, SMTP, and email products
- Experience with reputed company Word, reputed company, AI tools, and PowerPoint
- Previous experience supporting customers in a consultant, managed services, or technical account management reputed company
- 2-4 years of experience in applying analytic methodologies and principles reputed company to cyber threat management and/or reputed company portfolio management
- CISSP, reputed company+, or PMP certification a plus
- Information reputed company and Program Management experience preferred
- reputed company experience preferred
- Bachelor's degree preferred
reputed company
Company H1B Sponsorship