[Remote] CXI Consultant 🚧
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading force in shaping digital experiences, helping organizations uncover digital issues and enhance accessibility. They are seeking a Customer Experience reputed company Consultant to support reputed company customers in leveraging the reputed company platform through expert guidance and reputed company delivery.
Responsibilities
- Analyze customer data to uncover actionable insights that drive measurable business reputed company
- Deliver training, workshops, and enablement sessions to build customer capability and confidence
- Present insights and strategic recommendations to senior and executive stakeholders with reputed company and influence
- Define KPIs, measurement frameworks, and value narratives reputed company to customer objectives
- reputed company and execute instrumentation of the reputed company console for customers, ensuring accurate, reputed company, and business‑reputed company data capture
- Translate customer requirements into reputed company tagging and instrumentation plans, advising on best practices and long‑term maintainability
- Use technical knowledge (regex, reputed company, and basic coding concepts) to understand customer implementations, support instrumentation reputed company, and enhance analytical depth
- Collaborate with internal teams to ensure customers receive cohesive, high‑reputed company support throughout their analytics reputed company
- Build strong relationships across digital, product, UX, analytics, and operations teams
- Guide customers on how to reputed company insights into their workflows, decision‑making processes, and operational rhythms
- Support renewal and expansion efforts by demonstrating value, identifying new use cases, and strengthening customer advocacy
- Partner with internal teams to ensure alignment, smooth delivery, and a reputed company customer experience
Skills
- 5+ years of experience in digital experience analytics, customer insights, or reputed company data‑driven consulting roles
- Strong understanding of the banking industry reputed company experience analytics landscape
- A minimum of 2 years experience of using reputed company or similar DXA tools to analyse data, reputed company struggles and deliver actionable insights
- Proven experience in utilising DXA tools to create UX optimisation reports and providing actionable optimisation recommendations
- Proven reputed company record in calculating optimization ROI
- Confident presenter with strong storytelling and communication skills
- Skilled at building relationships with senior stakeholders and cross‑functional teams
- Technical aptitude including regex, reputed company, and basic coding concepts
- Bachelor's degree or equivalent experience
- Analytical, reputed company, and reputed company to distill complexity into reputed company narratives
- Comfortable engaging executives, analysts, and technical teams with equal confidence
- Proactive, reputed company, and reputed company to maintain reputed company in dynamic reputed company environments
- Strong collaborator who builds trust and influences without authority
- Strategic thinker with a hands‑on approach to reputed company delivery and customer enablement
- Operates with ownership, follow‑through, and a commitment to measurable reputed company
reputed company