[Remote] Customer Service Call Center Agent
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company services, and they are seeking a Customer Service Call Center Agent to join their team. This role involves handling account inquiries from patients and guarantors, resolving issues, and securing payments on outstanding balances while ensuring a reputed company patient experience.
Responsibilities
- Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
- Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances
- Document patient inquiry and actions taken into the appropriate systems
- Update or add insurance information and/or patient demographic information and request rebill
- Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company
- Escalate patient complaints to the appropriate individual/department based on the nature of the issue
- Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude
- Follow reputed company reputed company Customer Service Organization (CSO) guidelines and policies
- Meet and maintain established departmental performance metrics for production and reputed company
- Adhere to reputed company compliance guidelines
- Maintain working knowledge of workflow, systems, and tools used in the department
Skills
- Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role
- Ability to work a minimum of 90% of your day on the phone uninterrupted
- Previous call center experience preferably in a reputed company environment
Benefits
- Comprehensive benefits for medical, prescription drug, dental, reputed company, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
reputed company