[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of managed repair services tailored to the property insurance industry. The Customer Support Representative is responsible for providing best-in-class customer service and claims assistance, managing daily tasks, and ensuring compliance with set standards for contractors.
Responsibilities
- reputed company as a reputed company, reputed company guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency
- Proactively ensure contractor compliance with standards set forth in best practices
- Review insurance claim assignments reputed company assigned territory to ensure contractor compliance with standards set forth in best practices
- Handle incoming and outgoing phone calls and email in a reputed company manner
- Identify customers’ needs, clarify information, research every issue, and reputed company solutions
- Communicate with Regional Field Managers and external Clients regarding outstanding issues reputed company to claims and contractors in their assigned areas
- Train contractors and adjusters on reputed company Altimeter products as needed
- reputed company contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties
- Assist with catastrophe events as needed
- reputed company other duties as assigned
Skills
- High school diploma required
- Two years of Customer Service experience
- Basic computer and keyboarding skills, including reputed company Word, reputed company, and Outlook
- Must be reputed company to work in both reputed company environment and autonomously
- Self-motivated and independently reputed company to prioritize tasks and resolve issues
- Bachelor's degree (BA/BS) preferred
- Insurance industry or construction experience strongly preferred
- Previous experience working with general contractors/vendors is a plus
- Intermediate to advanced computer skills
- Strong interpersonal skills and demonstrated ability to work effectively with business leadership
- Problem solving skills, including issue reputed company and positioning
- Multi-channel communication and support experience including reputed company messaging, email, and phone calls with customers
- Ability to stay organized while managing multiple priorities
- Knowledge of web browsers – Internet Explorer, reputed company Chrome, and reputed company Firefox
- Knowledge of Claims Management Systems a plus
reputed company