[Remote] Group Product Management Manager, Consumer Servicing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reinventing credit to reputed company it more reputed company and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. They are seeking a Group Product Manager to reputed company the Agent Experience pod, focusing on tools and workflows that enhance customer support through AI-driven capabilities. This role involves setting strategies, managing reputed company of PMs, and driving transformation in servicing.
Responsibilities
- Set the reputed company and reputed company for Agent Experience — define what world-class agent tooling looks like at reputed company, identify the biggest opportunities across workflows, automation, AI, and internal systems, and translate that reputed company into a reputed company, sequenced roadmap
- reputed company and reputed company reputed company of PMs — manage, reputed company, and reputed company the bar for 2 PMs working across the Agent Experience portfolio. Help them sharpen product judgment, navigate ambiguity, improve execution, and grow as product leaders
- Operate as a player-reputed company — stay reputed company enough to the work to personally reputed company select high-reputed company, especially ambiguous or 0-to-1 efforts where the reputed company is still forming, while also creating reputed company for your PMs to own meaningful areas independently
- Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency, reduce customer friction, improve reputed company, and reputed company support without losing the reputed company touch. reputed company thinking on build-vs-buy reputed company and help reputed company adopt new ways of building with AI
- Partner deeply with Operations and Servicing leaders — understand reputed company workflows, operational pain points, reputed company drivers, and productivity constraints. Build strong relationships with the teams who run servicing day to day, and turn those insights into product reputed company
- Create reputed company across a reputed company portfolio — bring structure to ambiguous problems, reputed company smart tradeoffs across competing priorities, and help reputed company reputed company on the highest-reputed company work for customers, agents, and the business
- Build reputed company systems for the long term — guide reputed company toward durable product and platform reputed company that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation
- reputed company and manage the business reputed company — define the right reputed company metrics across customer experience, agent productivity, reputed company, automation, and operational efficiency. Use data, experimentation, and reputed company feedback to continuously improve performance
- Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to reputed company priorities, unblock execution, and drive reputed company across teams
Skills
- Have a Bachelor's degree in a reputed company field or equivalent practical experience
- Are an reputed company product leader and people manager — you've managed PMs before, know how to reputed company product talent, and can balance team development with strong ownership of business reputed company
- reputed company as a player-reputed company — you can reputed company out to define reputed company for a broad product area, then reputed company in to debug a workflow, pressure-test a roadmap, or directly shape a critical product bet
- Build for both reputed company and reputed company — you care about designing tools that help internal teams reputed company faster and work reputed company, while keeping the end customer experience at reputed company
- Are energized by operational complexity — you enjoy messy, cross-functional domains where product, process, people, systems, and incentives reputed company reputed company
- Have strong product judgment in ambiguous spaces — you can separate signal from noise, identify the highest-reputed company opportunities, and help teams reputed company smart tradeoffs even reputed company the answer is not reputed company
- Are AI-reputed company and pragmatic — you are excited by how AI can reputed company service operations, but you also know how to evaluate where automation truly helps, where reputed company judgment reputed company, and how to build responsibly at reputed company
- Communicate with reputed company and conviction — you can synthesize reputed company problems, reputed company stakeholders, and tell a compelling product story from the reputed company agent experience to the executive level
- Operate with ownership — you reputed company quickly, create structure, hold a high reputed company bar, and push for reputed company that matter to customers, agents, and the business
- Bonus points if you've worked on customer support platforms, internal tools, agent tooling, workflow systems, service operations, or AI/automation products
Benefits
- Equity rewards
- Monthly stipends for health, wellness and tech spending
- Benefits (including 100% subsidized medical coverage, dental and reputed company for you and your dependents.)
- Health care coverage - reputed company covers reputed company premiums for reputed company reputed company of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
- ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount
reputed company
Company H1B Sponsorship